{"id":3901668,"url":"https://alion.io/job/saft-field-service-technician","title":"Field Service Technician","company":{"id":2727511,"name":"Saft","domain":"saft.com","url":"https://alion.io/company/saft","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Milwaukee, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-07T01:02:03Z","employer_posted_date":"2026-11-07","last_verified_at":"2026-11-09T22:49:03Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"All About You\nThe Field Service Technician is a self-starter who will deliver the desired customer service experience with technical support through remote monitoring and diagnostics and/or directly at the project's site. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.\nRequirements\nHigh School diploma or equivalent GED, Technical degree or certification helpful\nAbility to troubleshoot, test, repair and service technical equipment• Proven Field Service experience• Ability to work flexible shifts and to adapt to changing work schedules• Familiarity with mobile tools and applications• At least 5 years experience preferred in energy storage, power generation, or power electronics\nResponsibilities\nProvide service and customer support during field visits, including integration of Li-ion battery solutions with power conversion power systems on utility scale energy storage installations (Solar PV, Wind, Grid Services, etc.) Scope of equipment shall include: Battery, Inverter, Medium Voltage Power Systems and Plant Management Systems.\nDeliver battery operations and maintenance training to customers and/or Saft third party sub-contractors of O&M services\nManage all onsite scheduled and unscheduled installation, repair, maintenance, commissioning, and test tasks\nDiagnose errors or technical problems and determine proper solutions\nDefine product maintenance tools based on return of experience from field service work scope. Share this information with Saft ESS Product Engineering so the respective programs are established to develop such tools solutions.\nApply safety first culture on all processes and execution activities.\nDocument field service technical knowledge in revision controlled work instructions, user and maintenance manuals, services processes and procedures.\nCooperate with technical team and share information across the organization\nComprehend customer requirements and make appropriate recommendations/briefings\nProvide Remote Monitoring and Diagnostics support to Safts ESS installed base. Troubleshoot field issues by performing data analysis and liaising with Saft ESS Engineering, Quality, and Safety teams.\nWhat We Offer\nWhether you are just getting started or are an experienced professional, we offer a robust total rewards package to include generous compensation based on market standards, healthcare, wellness, adoption assistance, discounted stock purchase, career development and recognition programs. Some of our superior benefits include parental (maternal and paternal) leave, 401K retirement contribution match at 7%, educational assistance (tuition reimbursement), Short-term Disability (STD), paid holidays, paid vacation, and paid employee referral award.\nWe appreciate diverse skills/experience and yours could add immense value to our team. Our customers have varied backgrounds and so do our employees. If you are excited about leaving your footprint on our technical customer-centric solutions while increasing sales, we would love to hear from you.\nWe are proud to be an equal opportunity employer committed to providing employment opportunities regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, and genetic information. If you require an accommodation to complete the application or interview process, please contact us by email at  and let us know the nature of your request and your contact information.\nAbout Us\nSaft is a global battery company like no other! Our long experience and pioneering spirit, combined with our unique industrial approach, puts us in a leading position to meet the needs of the most demanding customers. Our batteries and battery systems make a different in every market sector they serve.\nEstablished in 19 countries and supported by our 16 production sites, Saft has more than 4,300 employees around the world and more than 3,000 customers across a range of industries.\nSince 2016, Saft is a wholly owned subsidiary of TotalEnergies, a global integrated energy company that produces and markets various forms of energy, including oil, biofuels, natural gas, green gases, renewables, and electricity. With 100,000 employees, TotalEnergies is committed to provide reliable, affordable, and sustainable energy to as many people as possible. The company operates in approximately 120 countries and places sustainability at the core of its strategy, projects, and operations.\nSalary Range\nUSD $0.00 - USD $0.00 /Yr.","description_format":"text","description_chars":4705,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy Storage","Electronics Manufacturing"],"lifecycle":[{"event":"open","at":"2026-11-07T01:02:03Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":122500,"route":null,"cap_exempt":false,"checked_at":"2026-11-09T07:32:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":21,"reasons":["conf:3","win:early"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/saft-field-service-technician","json_url":"https://alion.io/job/saft-field-service-technician.json","meta":{"generated_at":"2026-11-09T23:28:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13111,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2727511},"rest":"https://alion.io/mcp/rest/get_company?id=2727511"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsaft-field-service-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsaft-field-service-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsaft-field-service-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/saft-field-service-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsaft-field-service-technician"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3901668}},{"tool":"search_jobs","arguments":{"company":"saft.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3901668},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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