{"id":2998012,"url":"https://alion.io/job/sage-account-manager-2","title":"Account Manager","company":{"id":8779,"name":"Sage","domain":"sage.com","url":"https://alion.io/company/sage","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Sage Careers","truth_index":{"grade":"A","score":85,"open_postings":12,"ghost_share":0,"stale_share":0.583,"repost_share":0,"time_to_fill_p50_days":48,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":58000,"max_usd":103000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1215},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false},{"name":"YouTube","optional":true}],"status":"live","first_seen_at":"2026-05-11T00:00:00Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-26T00:34:27Z","board_verified":true,"closed_at":null,"days_open":168,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":167},"description":"The Account Manager is responsible for proactively engaging Sage 50 customers during their contract lifecycle to maximize retention, minimize churn, and drive upsell opportunities. This role focuses on strategic outreach to renewal accounts, identifying risks, and delivering solutions that encourage customers to remain with Sage.This is a hybrid office environment that meets 3 days a week in the Lawrenceville office.\nResponsibilities\nProactive Customer Outreach\nInitiate outbound calls to assigned renewal accounts and customers identified as at risk of churn.\nPrioritize outreach based on churn risk, contract expiration, and customer value.\nBuild relationships with customers throughout their lifecycle to encourage renewal and satisfaction.\nRetention & Save Motion\nConduct needs assessments to understand customer concerns and reasons for potential cancellation.\nPresent tailored solutions, offers, or add-on modules that address customer needs and increase value.\nHandle objections empathetically and work to resolve issues that may lead to churn.\nUpsell & Cross-Sell\nIdentify and pursue upsell and cross-sell opportunities during retention conversations.\nEducate customers on additional Sage 50 products, modules, and services that can enhance their experience and business outcomes.\nAccount Management\nMaintain accurate and up-to-date customer records in Salesforce CRM.\nDocument all interactions, outcomes, and agreed-upon actions immediately after each call.\nSchedule and conduct follow-up calls as needed to ensure customer satisfaction and resolution.\nCollaboration & Continuous Improvement\nWork closely with internal teams (marketing, sales, customer success) to share insights and improve retention strategies.\nParticipate in regular team meetings to review performance metrics, share best practices, and contribute feedback for product and service enhancements.\nReporting & Performance Management\nTrack and report daily call outcomes, retention rates, and reasons for unsuccessful retention attempts.\nMeet or exceed defined KPIs, including retention rate, upsell volume, and customer satisfaction scores.\nQualifications:\n1-3 years of experience in B2B sales, account management, or retention roles within SaaS or technology sectors.\nProven ability to manage retention and upsell conversations with decision-makers.\nStrong communication skills (verbal and written), active listening, and objection handling.\nExperience using Salesforce CRM for pipeline management and documentation.\nAbility to work independently in a fast-paced, high-volume environment.\nStrong organizational skills, including prioritization and time management.\nPerks? We have plenty.\nCompetitive salaries that landed us top 5% of similar sized companies (according to Comparably)\nComprehensive health, dental and vision coverage\n401(k) retirement match (100% matching up to 4%)\n32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)\n18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date\n5 days paid yearly to volunteer (through Sage Foundation)\n$5,250 tuition reimbursement per calendar year starting 6 months after hire date\nSage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)\nLibrary of on demand career development options and ongoing training offerings\nDig deeper about who we are:\nWho is Sage: https://www.sage.com/en-us/company/about-sage/\nLife at Sage: https://www.sage.com/en-us/company/careers/\nOur Values & Behaviors: https://www.youtube.com/watch?app=desktop&v=vt5JXf-Gwno&feature=youtu.be\nHow we make a difference: https://www.sage.com/en-us/company/sage-foundation/\nSage Business Cloud - SaaS for Every Business: https://www.sage.com/en-us/products/","description_format":"text","description_chars":3757,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["ERP & Business Management Software","HR & Payroll Software","Accounting & Tax Software"],"lifecycle":[{"event":"open","at":"2026-10-21T11:20:23Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.273,"p_room":0.28,"age_days":167,"expected_fill_days":48,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/sage-account-manager-2","json_url":"https://alion.io/job/sage-account-manager-2.json","meta":{"generated_at":"2026-10-26T03:15:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4301,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8779},"rest":"https://alion.io/mcp/rest/get_company?id=8779"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsage-account-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsage-account-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsage-account-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sage-account-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsage-account-manager-2"}]}