{"id":2997985,"url":"https://alion.io/job/sage-account-manager","title":"Account Manager","company":{"id":8779,"name":"Sage","domain":"sage.com","url":"https://alion.io/company/sage","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Sage Careers","truth_index":{"grade":"A","score":85,"open_postings":12,"ghost_share":0,"stale_share":0.583,"repost_share":0,"time_to_fill_p50_days":48,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bristol, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":100000,"period":"year","method":"role_country_seniority_unknown","sample_n":493},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false},{"name":"YouTube","optional":false}],"status":"live","first_seen_at":"2026-09-17T00:00:00Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-24T06:25:38Z","board_verified":true,"closed_at":null,"days_open":37,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":37},"description":"We are looking for a highly organised, diligent, and adaptable Account Manager to join our Retail Customer Success Team. The purpose of the Account Manager role is to successfully manage upsell and renewals for their allocated accounts. An Account Manager’s duties are split across several key roles: relationship management, upsell and contract management, including contract renewals. Key tasks include building quotations, negotiations and closing opportunities. The role will also include the handling of all customer-related queries via email, phone, and online conferences. An Account Manager will also maintain accurate CRM records.Hybrid 3 days in office- Bristol\nResponsibilities\nKey accountabilities and decision ownership\nProcessing customer renewals in the internal CRM and billing systems from quote to invoice and payment collection.\nProcessing customer upgrades and upsell sales in the internal CRM and billing systems from quote to invoice.\nIdentifying high risk customers and working on plans to retain these customers.\nWorking to achieve and exceed monthly and quarterly team targets.\nMaintaining good customer relations.\nWork with Technical Account Managers to arrange Account reviews.\nAnswering customers phone queries.\nProducing timely reports.\nMaintaining customer CRM records.\nManaging the customer communications and making sure all emails are responded in a timely manner.\nCall on assigned client accounts for renewals and pricing negotiations.\nInteract and build relationships with clients.\nQualify your account base to identify opportunities to maximize uplift.\nManage renewals pipeline with Salesforce CRM to ensure activity levels position you for success.\nComplete sales training classes on a regular basis. We are learners and we can always improve to be even more effective.\nSkills,\nMust have:\nPrior experience in Customer Success OR equivalent history of increasing customer satisfaction, adoption, and retention.\nExcellent communication skills, both verbal and written and highly organized.\nExperience negotiating software contracts.\nExperience managing customer accounts in ‘software as a service’ (SaaS).\nExperience with Salesforce CRM software.\nUnderstanding of the challenges a multi-channel retail business faces and how technology can solve.\nAbility to drive continuous value of a cloud and/or ERP solution.\nFamiliarity working with clients of all sizes\nAt Sage, we offer you an environment where you can grow professionally without compromising your personal well-being. Our benefits package is designed to provide stability, flexibility, and balance:\nBenefits? We have plenty...\nVideo: https://www.youtube.com/watch?v=TCMtTYUUiuU\nGenerous bonuses and pension scheme: Up to 8% matched pension contribution plus 2% top-up by Sage.\n25 days of paid annual leave with the option to buy up to another 5 days\n8 bank holiday days\nPaid 5 days yearly to volunteer through our Sage Foundation\n50% income protection\nHoliday buy + sell\nComprehensive health, dental, and vision coverage\nWork away scheme for up to 10 weeks a year\nOngoing training and professional development\nHybrid working\nHealthy Mind app membership\nAccess to various helpful memberships for finances, health and wellbeing","description_format":"text","description_chars":3219,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Hybrid work","Professional development"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["ERP & Business Management Software","HR & Payroll Software","Accounting & Tax Software"],"lifecycle":[{"event":"open","at":"2026-10-21T11:20:23Z"}],"visa":[],"liveness":{"score":39,"band":"fade","label":"Fading","p_open":1,"p_active":0.517,"p_room":0.75,"age_days":37,"expected_fill_days":48,"reasons":["conf:3","stale_co","velocity","win:late","comp:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/sage-account-manager","json_url":"https://alion.io/job/sage-account-manager.json","meta":{"generated_at":"2026-10-24T09:49:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14258,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8779},"rest":"https://alion.io/mcp/rest/get_company?id=8779"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsage-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsage-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsage-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sage-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsage-account-manager"}]}