{"id":2997987,"url":"https://alion.io/job/sage-customer-success-advocate","title":"Customer Success Advocate","company":{"id":8779,"name":"Sage","domain":"sage.com","url":"https://alion.io/company/sage","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Sage Careers","truth_index":{"grade":"A","score":87,"open_postings":13,"ghost_share":0,"stale_share":0.538,"repost_share":0,"time_to_fill_p50_days":48,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Legal","role_family":"Legal","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Atlanta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-16T00:00:00Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-11-04T07:34:52Z","board_verified":true,"closed_at":null,"days_open":49,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":49},"description":"We are seeking a Customer Success Advocate (CSA) to join our dynamic Customer Success team. This role focuses on enhancing customer satisfaction, improving product adoption, and supporting Sage HCM’s Customer Journey. As a CSA, you will act as a trusted product expert, assisting Account Managers with inquiries, resolving customer concerns, and driving greater engagement through milestones, references, and Community involvement.*This is a hybrid role: 3 days per week onsite*\nResponsibilities\nKey Responsibilities:\nBe a leading product expert for Account Manager inquiries\nIncrease product adoption based on interacting with Sage HCM customers as product-related questions arise\nServe as a liaison between Customer and Internal Teams to provide detailed customer requirements for solutions\nSubject matter expert in Sage HCM solutions and module add-ons\nHelp drive Product Management roadmap through the voice of the Customer\nWork alongside Customer Strategy & Value Teams to drive product adoption\nMonitor product usage and patterns\nRecommend training paths for success by customer role\nSupport escalation management\nCustomer Account Review participation leading Value Assessments\nAid in the development and execution of customer onboarding deliverables\nParticipate in Community Q&A\nRequirements:\nBachelor’s Degree in Business, Accounting, or a related field required\nProficiency in HCM software and accounting software platforms\nStrong knowledge of HR and Payroll software\nProfessional services, solution consulting, or consulting backgrounds desired\nAbility to interact with customers, review complex requirements, and provide detailed solutions\nAbility to work with other departments at Sage HCM and Intacct (Professional Services, Support, Product Management, Engineering, Sales, etc.)\nStrong written and verbal communication skills required\nPlenty of perks:\nCompetitive salaries that landed us top 5% of similar sized companies (according to Comparably)\nComprehensive health, dental and vision coverage\n401(k) retirement match (100% matching up to 4%)\n32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)\n18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date\n5 days paid yearly to volunteer (through Sage Foundation)\n$5,250 tuition reimbursement per calendar year starting 6 months after hire date\nSage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)\nLibrary of on-demand career development options and ongoing training offerings","description_format":"text","description_chars":2547,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["ERP & Business Management Software","HR & Payroll Software","Accounting & Tax 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