{"id":2177523,"url":"https://alion.io/job/sage-customer-support-agent","title":"Customer support agent","company":{"id":8779,"name":"Sage","domain":"sage.com","url":"https://alion.io/company/sage","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Sage Careers","truth_index":{"grade":"B","score":70,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":63,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8000,"max_usd":16500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1615},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Freshdesk","optional":true},{"name":"Intercom","optional":true},{"name":"Jira","optional":true},{"name":"Zendesk","optional":true}],"status":"live","first_seen_at":"2026-08-19T00:00:00Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-10T23:39:05Z","board_verified":true,"closed_at":null,"days_open":53,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":53},"description":"Customer Service AgentAbout Fyle (Now part of Sage)\nFyle is now part of Sage, a global leader in accounting and business management software. Together, we’re building a global expense management solution that simplifies how businesses track, approve, and reconcile spending.\nAbout the Role\nAs a Customer Service Agent, you won’t just be answering queries, You’ll be\nsolving real problems, collaborating cross-functionally, and ensuring our\ncustomers feel heard, valued, and supported. Your mission will be to manage\ncustomer conversations across tickets, chats and calls with care and precision,\nensuring we’re not only meeting timelines but exceeding expectations.\nYou’ll work closely with product and engineering teams to drive resolution,\nprovide contextual insights, and act as the customer’s internal advocate. If you’re\nsomeone who thrives on variety, enjoys ownership, and believes in meaningful\nimpact, this role is for you.\nThis is a hybrid role - three days per week in our Bangalore Office\nImportant Job Requirements\n1.This is not a pure communication role. You will be responsible for the\nresolution, not just the response. Think of yourself as the customer’s\nadvocate.\n2.You’ll be working in a variable shift schedule that rotates quarterly based on\nbusiness needs. While we aim for predictability, the majority of shifts will fall\nduring night hours (aligned to US time zones). There is no guarantee of a fixed\nor daytime shift, so flexibility to work across different time slots. Especially\nnights is essential for this role.\n3.This role comes with a variety. Processes evolve, customer issues vary, and\nadaptability is key. If you prefer predictable, repetitive tasks, this role may not be the right fit.\nWhat we are Looking for:\nCommunication & Management\n1.Excellent written and verbal communication, especially email writing with a\nnatural, free-hand tone\n2.Excels in phone-based communication with exceptional active listening skills.\n3.Strong time management: You’re reliable, proactive, and effective while\nworking independently\n4.Deep empathy for the customer with a mindset that prioritizes their experience\nFunctional skills\n1.Process discipline: detail-oriented with 100% follow-through on action items\nand procedures.\n2.Demonstrated ownership, willing to go the extra mile to solve complex issues\n3.High agency, You can make decisions and drive initiatives independently\nTools (Good to have)\nPrior experience with tools like Zendesk, Freshdesk, Jira, Intercom, etc.\nWho can apply?\nWilling to work in North America shift(PST time-zone).\n1-2 years of relevant professional experience in customer support role\nEager to learn, adaptable, and motivated to grow into a support role","description_format":"text","description_chars":2702,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["ERP & Business Management Software","HR & Payroll Software","Accounting & Tax Software"],"lifecycle":[{"event":"open","at":"2026-10-09T14:19:34Z"}],"visa":[],"liveness":{"score":43,"band":"fade","label":"Fading","p_open":1,"p_active":0.712,"p_room":0.6,"age_days":52,"expected_fill_days":63,"reasons":["conf:2","velocity","win:late","crowd:junior,brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/sage-customer-support-agent","json_url":"https://alion.io/job/sage-customer-support-agent.json","meta":{"generated_at":"2026-10-11T03:35:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1385,"day_limit":5000,"remaining_today":3615,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8779},"rest":"https://alion.io/mcp/rest/get_company?id=8779"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsage-customer-support-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsage-customer-support-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsage-customer-support-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sage-customer-support-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsage-customer-support-agent"}]}