Growth Enablement Manager

We’re looking for a Growth Enablement Manager to help drive revenue growth, customer retention and commercial effectiveness across our AME Customer Support organisation.

In this highly collaborative role, you’ll turn our growth strategy into practical initiatives that enable customer-facing teams to protect and expand revenue, identify new opportunities and deliver great customer outcomes.

You’ll work across Customer Support, Go-To-Market, Centre of Excellence, Learning, Coaching and Operations to embed a strong culture of commercial awareness, continuous improvement and high performance.

This is a hybrid role that requires a minimum of three days per week on-site at our Johannesburg office.

Responsibilities

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• Develop and own annual and quarterly revenue enablement plans focused on customer value, revenue protection and expansion.
• Partner with Go-To-Market teams to turn growth plans into actionable campaigns that generate upsell and cross-sell opportunities.
• Support teams and leaders in developing best-practice approaches to customer engagement, revenue protection and lead generation.
• Define and manage reward and incentive approaches that support revenue contribution.
• Work with the Centre of Excellence to improve processes, practices and technology, including next-best-action capabilities.
• Partner with Learning, Coaching and Operations teams to build colleague confidence and capability in identifying and developing growth opportunities.
• Track performance alongside the Regional Director, identifying opportunities to improve results and meet or exceed targets.
• Build strong relationships across multiple business areas and manage interdependencies effectively.
• Use the High Performing Culture methodology to encourage strong performance and maintain a clear focus on customer growth.
• Support the delivery of the global Support & Grow strategy across the AME region.

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You’ll be someone who can connect strategy, people and commercial outcomes, turning growth objectives into clear initiatives that customer-facing teams can successfully deliver.

You’ll be comfortable working across different teams and functions, using performance insights to identify opportunities and building strong relationships to influence change. Most importantly, you’ll bring a strong customer mindset and a passion for enabling teams to confidently protect, grow and deliver greater value from customer relationships.

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• Relevant experience in commercial growth, customer support, customer success, sales enablement or commercial operations.
• Experience delivering initiatives linked to revenue growth, revenue protection, customer retention, lead generation or customer value.
• Demonstrated experience turning strategic priorities into operational plans and delivering them through to completion.
• Experience using commercial, customer or operational data to identify opportunities, monitor performance and improve outcomes.
• Experience working across multiple functions or stakeholder groups to deliver shared business outcomes.
• Experience supporting colleague capability development through enablement, coaching, learning or best-practice initiatives.
• Experience managing multiple initiatives or workstreams concurrently and maintaining accountability for delivery.
• Ability to communicate clearly and influence stakeholders across different organisational levels.

:

• Work away scheme for up to 10 weeks a year.
• Life Insurance: 2x annual salary covered with the option to flex up cover at own cost up to a maximum of 6X annual salary.
• Income Protection: 75% of the monthly risk salary is paid to the colleague in the event of long-term sickness, provided they are unable to perform their duties.
• Critical Illness cover: Provides colleague with lump sum payment at critical illness diagnosis.
• Funeral Assistance: A benefit payable upon the death of a colleague's spouse or children, or to a colleague's dependents in the event of the colleague's death.
• Provident fund: a retirement fund where colleagues have an option to increase contributions of 5% minimum to a maximum of 15% in 2.5% increments.
• Medical aid subsidy: Discovery and Bonitas are offered on selected plans, colleagues receive R2,760 pm.
• Sage Academy leave: On-going training and professional development + 5 paid days per year to engage in learning opportunities.
• 15 days annual leave for fixed term colleagues and 20 annual leave days for permanent colleagues. The annual leave entitlement for permanent colleagues will increases with seniority. 30 days sick leave in a 3 year cycle, 6 days of Family responsibility leave and Religious leave combined, and 5 or 10 days of sports leave based on representation.
• Paid 5 days yearly to volunteer through our Sage Foundation.
• Employee Assistance Program: free, 24/7 short-term counselling, practical support and coaching for you and your family.
• Flexible work patterns and hybrid working.