{"id":1521045,"url":"https://alion.io/job/sage-hospitality-spa-supervisor","title":"Spa Supervisor","company":{"id":2042395,"name":"Sage Hospitality Group","domain":"sagehospitalitygroup.com","url":"https://alion.io/company/sagehospitalitygroup","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":6,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Wayzata, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":50000,"max_usd":89000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4038},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-30T11:51:24Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-20T18:48:27Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"Why us?\nThe Hotel Landing is the premier luxury lakeside destination in the Upper Midwest, where every experience is thoughtfully curated and every guest interaction is defined by discretion, personalization, and impeccable service. We are passionate about creating moments of elegance, authenticity, and lasting memories-combining refined hospitality with a welcoming, service-driven culture. Our team is committed to excellence, innovation, and building relationships that elevate both our brand and the experiences we deliver.\nJob Overview\nSupervise all areas of Spa operations in the absence of the Spa Director. Ensures Spa operates efficiently and associates create memorable experiences for spa guests. Responds in a professional and courteous manner to arriving, departing, in-house guests and members by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding spa reservations, club information and guest concerns.\nResponsibilities\nSupervise associates in front desk, massage and estheticians to ensure an optimal level of service and hospitality is provided to all members and guests.\nTrain, direct the work of, resolve issues/problems and coach the front desk team members to ensure a quality operation.\nResolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.\nCompletes established check-in procedures for arriving guests/members and facilitates the checkout procedure.\nRegularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise spa charges upon check-out and maintain accurate hotel records.\nCourteously and accurately answers inquiries from potential guests/members and schedules spa reservations. Uses suggestive selling techniques to up sell services and retail.\nMaintains good customer relations by using guest name throughout interactions, by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on telephone.\nControls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by spa bank agreement policy.\nMaintains clear and concise communication with leadership team and management regarding any occurrences involving associates, guests or members that require attention.\nSupport retail department by verifying incoming orders, adjusting inventory levels in Envision and regularly stocking, cleaning, and ensuring a presentable retail area.\nResponsible for ordering office supplies, complimentary guest supplies and operating supplies according to budgetary guidelines.\nQualifications\nEducation/Formal Training\nHigh school education or equivalent experience.\nExperience\n1 or more full years employment experience in a related position with this company or other organization(s) in a leadership role.\nKnowledge/Skills\nRequires understanding of all hotel front office procedures.\nRequires high school graduate level mathematical aptitude and knowledge of standard cash handling procedures and computerized cash register systems.\nMust have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.\nRequires knowledge of company/hotel policies and procedures and the ability to determine course of action based on these guidelines. Requires supervision/management skills.\nAbility to communicate information and hotel services to management and guests. Second language may be required.\nExcellent speech communication skills required for continual interaction with guests. Frequent use of phone.\nMust be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.\nPhysical Demands\nThe physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nContinuous standing 90% of time -communicating with guests.\nNo climbing required.\nNo driving required.\nLifting up to 50 lbs. guest luggage and retail inventory; limited.\nPushing up to 50 lbs. bell cart; limited. Pulling up to 50 lbs. bell cart; limited.\nCarrying up to 25 lbs. guest luggage; limited.\nContinuous standing -80% of shift.\nEnvironment\nProlonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%.\nBenefits\nAt Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality.\nThe Perks:\nSage Hotel & Restaurant Discounts across the US \nPaid vacation, sick and holiday pay \nMedical, Vision, Dental Insurance \n401k \nConvenient Location \nFree Shift Meal \nComplimentary Parking","description_format":"text","description_chars":5116,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Dental insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-30T11:51:24Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.358,"p_room":0.35,"age_days":19,"expected_fill_days":6,"reasons":["conf:0","velocity","win:tail","comp:junior,brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/sage-hospitality-spa-supervisor","json_url":"https://alion.io/job/sage-hospitality-spa-supervisor.json","meta":{"generated_at":"2026-10-20T22:27:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26284,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2042395},"rest":"https://alion.io/mcp/rest/get_company?id=2042395"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsage-hospitality-spa-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsage-hospitality-spa-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsage-hospitality-spa-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sage-hospitality-spa-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsage-hospitality-spa-supervisor"}]}