{"id":2997981,"url":"https://alion.io/job/sage-sales-loyalty-team-manager","title":"Sales & Loyalty Team Manager","company":{"id":8779,"name":"Sage","domain":"sage.com","url":"https://alion.io/company/sage","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Sage Careers","truth_index":{"grade":"A","score":86,"open_postings":11,"ghost_share":0,"stale_share":0.545,"repost_share":0,"time_to_fill_p50_days":47,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Newcastle, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false},{"name":"YouTube","optional":false}],"status":"live","first_seen_at":"2026-09-30T00:00:00Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-29T01:31:55Z","board_verified":true,"closed_at":null,"days_open":29,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":29},"description":"The Loyalty Team Manager is responsible for leading, coaching, and developing a team of Loyalty Consultants to deliver customer retention, revenue protection, and commercial growth across the Small Business customer base. This is a hands-on leadership role, requiring regular observations, coaching, and performance management to build a high-performing team that keeps customers with Sage. Through a consultative and value-led approach, the Team Manager will develop colleague capability, enabling the team to understand customer needs, build customer confidence, increase product adoption, and maximise the value customers receive from Sage solutions. They will create a culture of accountability, ownership, and continuous improvement, ensuring colleagues are equipped to deliver exceptional customer experiences while achieving commercial objectives. The role is responsible for driving renewals, reducing churn, generating qualified sales opportunities, and identifying migration, upsell, cross-sell, and expansion opportunities that support Sage's growth and cloud strategy. Using customer insight, performance data, and strong commercial leadership, the Team Manager will motivate and inspire their team to deliver outstanding customer outcomes and business results while ensuring customers continue to grow with Sage.This is a hybrid role - 3days in Office (Newcastle)\nResponsibilities\nLead, coach, and develop a team of Renewal Representative Interns to deliver the Small Business retention, renewal, customer value, and growth strategy.\nBuild a high-performance culture with clear expectations, accountability, and a strong focus on achieving individual and team targets.\nCoach the team to have consultative customer conversations, identifying needs and confidently positioning Sage solutions.\nDrive lead generation through upsell, cross-sell, add-on, expansion, migration, and renewal opportunities within the customer base.\nIdentify and progress cloud migration opportunities that support revenue retention, reduce churn, and align with Sage's cloud strategy.\nUse performance data, customer insights, Salesforce activity, call quality, and KPIs to identify risks, opportunities, and improvement actions\n.\nDeliver ongoing coaching, feedback, observations, and performance management to strengthen capability, product knowledge, and sales effectiveness.\nImprove customer outcomes by increasing product adoption, customer health, confidence, and retention.\nPartner with Sales, Loyalty, Customer Success, Product, Marketing, Enablement, and Sales Operations to drive customer engagement and commercial opportunities.\nLead the team through change, ensuring resilience, adaptability, and continued focus on performance and customer experience.\nBenefits? We have plenty...\nVideo: https://www.youtube.com/watch?v=TCMtTYUUiuU\nGenerous bonuses and pension scheme: Up to 8% matched pension contribution plus 2% top-up by Sage.\n25 days of paid annual leave with the option to buy up to another 5 days • 8 bank holiday days\nPaid 5 days yearly to volunteer through our Sage Foundation\n50% income protection • Holiday buy + sell\nComprehensive health, dental, and vision coverage • Work away scheme for up to 10 weeks a year\nOngoing training and professional development • Hybrid working\nHealthy Mind app membership • Access to various helpful memberships for finances, health and wellbeing","description_format":"text","description_chars":3386,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Hybrid work","Professional development"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["ERP & Business Management Software","HR & Payroll Software","Accounting & Tax Software"],"lifecycle":[{"event":"open","at":"2026-10-21T11:20:23Z"}],"visa":[],"liveness":{"score":47,"band":"ok","label":"Likely open","p_open":1,"p_active":0.527,"p_room":0.9,"age_days":28,"expected_fill_days":47,"reasons":["conf:2","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/sage-sales-loyalty-team-manager","json_url":"https://alion.io/job/sage-sales-loyalty-team-manager.json","meta":{"generated_at":"2026-10-29T02:30:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3799,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8779},"rest":"https://alion.io/mcp/rest/get_company?id=8779"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsage-sales-loyalty-team-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsage-sales-loyalty-team-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsage-sales-loyalty-team-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sage-sales-loyalty-team-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsage-sales-loyalty-team-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2997981}},{"tool":"search_jobs","arguments":{"company":"sage.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2997981},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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