{"id":2997994,"url":"https://alion.io/job/sage-workforce-planning-forecasting-analyst-contact-centre","title":"Workforce Planning & Forecasting Analyst – Contact Centre","company":{"id":8779,"name":"Sage","domain":"sage.com","url":"https://alion.io/company/sage","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Sage Careers","truth_index":{"grade":"B","score":83,"open_postings":12,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":53,"computed_at":"2026-10-22T06:10:10Z"}},"role":"HR","role_family":"HR","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Newcastle, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":83000,"period":"year","method":"role_country_seniority_unknown","sample_n":486},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Power BI","optional":false},{"name":"Tableau","optional":false}],"status":"live","first_seen_at":"2026-09-01T00:00:00Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-22T07:44:01Z","board_verified":true,"closed_at":null,"days_open":51,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":51},"description":"Turn data into decisions that shape the futureDo you enjoy uncovering patterns, predicting outcomes, and helping businesses make smarter decisions? We're looking for a Forecasting Analyst to join our team and play a key role in translating complex data into actionable insights that drive business performance.\nThis is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys solving problems, and wants to influence strategic planning across a growing organisation.\nThis is a Hybrid role with three days per week in our Newcastle office\nResponsibilities\nWhat you'll be doing\nAs our Forecasting Analyst, you'll be responsible for developing and maintaining forecasts that help guide critical business decisions. You'll work closely with stakeholders across multiple functions, combining data analysis, commercial awareness, and strategic thinking to provide accurate and meaningful forecasts.\nKey responsibilities include:\nBuilding, managing and continuously improving forecasting models.\nAnalysing historical performance, market trends and business drivers to predict future outcomes.\nProducing regular forecasts, scenario plans and performance insights.\nPartnering with leaders across Finance, Sales, Operations and other business teams to understand forecasting requirements.\nIdentifying risks, opportunities and emerging trends through data analysis.\nPresenting findings and recommendations to stakeholders in a clear and compelling way.\nSupporting budgeting, planning and strategic decision-making activities.\nWhat we're looking for\nWe're interested in people who are naturally curious, commercially aware and passionate about using data to influence decisions.\nYou'll likely bring:\nExperience in forecasting, financial planning, business analytics, revenue operations or a similar analytical role.\nStrong analytical and problem-solving skills.\nAdvanced Excel skills and experience with data visualisation or reporting tools such as Power BI, Tableau or similar.\nThe ability to interpret complex data and communicate insights clearly to non-technical audiences.\nA proactive mindset with strong attention to detail.\nExperience working with large datasets and forecasting methodologies.\nWhy join us?\nThis is a role where your insights will have a genuine impact. You'll be working with talented colleagues, influencing key business decisions, and helping shape future growth plans.\nYour benefits:\nGenerous bonuses and pension scheme: Up to 8% matched pension contribution plus 2% top-up by Sage.\n25 days of paid annual leave with the option to buy up to another 5 days\n8 bank holiday days\nPaid 5 days yearly to volunteer through our Sage Foundation\n50% income protection\nHoliday buy + sell\nComprehensive health, dental, and vision coverage\nWork away scheme for up to 10 weeks a year\nOngoing training and professional development\nHybrid working\nHealthy Mind app membership\nAccess to various helpful memberships for finances, health and wellbein\nReady to make an impact?\nIf you're excited by the idea of turning data into strategic business decisions and want to be part of a team where your expertise is valued, we'd love to hear from you.\nApply today and help us forecast what's next.","description_format":"text","description_chars":3214,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Hybrid work","Professional development"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["ERP & Business Management Software","HR & Payroll Software","Accounting & Tax Software"],"lifecycle":[{"event":"open","at":"2026-10-21T11:20:23Z"}],"visa":[],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.438,"p_room":0.6,"age_days":51,"expected_fill_days":53,"reasons":["conf:1","stale_co","velocity","win:late","crowd:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/sage-workforce-planning-forecasting-analyst-contact-centre","json_url":"https://alion.io/job/sage-workforce-planning-forecasting-analyst-contact-centre.json","meta":{"generated_at":"2026-10-22T08:38:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13729,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8779},"rest":"https://alion.io/mcp/rest/get_company?id=8779"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsage-workforce-planning-forecasting-analyst-contact-centre"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsage-workforce-planning-forecasting-analyst-contact-centre"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsage-workforce-planning-forecasting-analyst-contact-centre"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sage-workforce-planning-forecasting-analyst-contact-centre\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsage-workforce-planning-forecasting-analyst-contact-centre"}]}