{"id":1973919,"url":"https://alion.io/job/sagility-licensed-telesales-supervisor","title":"Licensed Telesales Supervisor","company":{"id":1879729,"name":"Sagility","domain":"sagility.com","url":"https://alion.io/company/sagility","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-06T16:46:55Z","employer_posted_date":null,"last_verified_at":"2026-10-06T16:46:55Z","board_verified":false,"closed_at":null,"days_open":20,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":20},"description":"Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.\nJob title:Licensed Telesales SupervisorJob Description:\nWe're looking for a highly motivated and results-drivenRemoteTelesalesSupervisorto lead a fast-paced, high-energy sales team. In this role,you’llbe responsible fordriving daily team performance, ensuring individual and team goals are met or exceeded. Successrequiresmore than just managing metrics—you mustunderstand the sales process in depthand be able tocoach tospecific behaviorsthat impact sales outcomes. If you thrive in a dynamic environment and are passionate about developing others to close deals effectively, this is the role for you.\n\nKey Responsibilities:\nLead and motivate a remote team oftelesalesagents in afast-paced, goal-oriented environment\n\nMonitor team KPIs and hold team members accountable for hitting performance targets\n\nIdentifysales behaviors that drive success, and provide real-time, actionable coaching\n\nAnalyze call performance, conversion rates, and sales pipelines to spot opportunities for growth\n\nFoster a culture of urgency, ownership, and continual improvement\n\nPartner with training and sales leadership to enhance process and skill development\n\nResponsibilities\nAccountable for daily, weekly, and monthly activities of all team members\n\nSet priorities to ensure task completion and performance goals (quality, adherence, service levels, AHT) are met\n\nEnsure compliance with policies, procedures, and applicable regulations\n\nMonitor performance and deliver real-time coaching and feedback\n\nAssistwith escalated calls and issue resolution as needed\n\nMonitor team chat to provide support andalignon project priorities\n\nPartner with Workforce Management to build and manage team schedules\n\nSupervise both local and remote team members\n\nReview and evaluate team calls regularly to ensure quality and compliance\n\nQualifications\nActive resident Health Producer License\n\nMinimum of one-year recent experience as a call center supervisor, leading a team of licensed health insurance agents\n\nProven ability to coach and manage employee performance using call center KPIs\n\nStrong technical skills, including Windows-based systems and call center software\n\nExcellent verbal and written communication skills\n\nHigh School Diploma or equivalent\n\nLocation:Work@Home USAUnited States of AmericaOriginally posted on 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