{"id":3950645,"url":"https://alion.io/job/sagility-supervisor-operations","title":"Supervisor Operations","company":{"id":1879729,"name":"Sagility","domain":"sagility.com","url":"https://alion.io/company/sagility","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T00:15:32Z","employer_posted_date":null,"last_verified_at":"2026-11-09T00:15:32Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.\nThe role of a Supervisor is to ensure the highest level of service for our clients by coaching and developing our customer service representatives and managing performance to consistently meet and exceed client expectations.Job title:Supervisor OperationsJob Description:Education:High School Diploma or equivalent required, Associates or Bachelor’s degree preferred \n\nExperience:1+ years experience in customer service, call center or related field, including 12 months in a supervisor capacity. Healthcare Industry Prefered.\n\nMandatory Skills:\nExcellent interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.\n\nProficiency with the necessary technology, including computers, software applications, phone systems, etc.\n\nAbility to improve and/or transform team processes across functions within the organization.\n\nAbility to understand basic data and take appropriate action.\n\nAbility to drive individual and team efficiency and productivity through effective and efficient metric management.\n\nAbility to coach, train, and motivate employees and evaluate their performance.\n\nAbility to effectively lead and develop team towards improved performance.\n\nAbility to delegate and manage work loads and projects across functions within the organization.\n\nAbility to successfully drive continuous improvement efforts by leading work streams related to call center metrics and monitoring tools.\n\nAbility to problem solve, handle conflict, anticipate issues/concerns, troubleshoot problems, and proactively institute creative solutions.\n\nRoles & Responsibilities:\nCoach and develop team to achieve account specific and organization CPIs and KPIs.\n\nResponsible for monitoring employee performance using coaching tool and performance dashboards based on CPIs and KPIs.\n\nResponsible for managing employee performance to include coaching, reward and recognition activities and merit/performance reviews.\n\nResponsible for clearly communicating client and organization's expectations on an individual and team basis.\n\nDevelop daily and weekly action Plans to address individual performance in relationship to team performance.\n\nResponsible for employee accountability and productivity, utilizing tools and reporting provided by clients and organization.\n\nResponsible for handling escalated and non-resolved customer calls.\n\nParticipate in cross-functional activities and communication to further Company’s capabilities and improvements.\n\nResponsible for communicating by personal example and ongoing dialogue compliance to Company’s policies and procedures, e.g., conducting oneself as a positive role model for all employees, particularly our CSRs.\n\nPromote teamwork and cooperative effort.\n\nHelp train and provide guidance to other CSRs within the organization\n\nMaintain a clean, safe, and unobstructed work area, and practice good safety habits.\n\nProvide internal and external customers with the highest quality service.\n\nThe above statements are intended to indicate the general nature and level of work being performed by employees within this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job. Employees in this job may perform other duties as assigned.\nLocation:Work@Home USAUnited States of AmericaOriginally posted on Himalayas","description_format":"text","description_chars":3830,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Primary Care & Medical Centers"],"lifecycle":[{"event":"open","at":"2026-11-09T02:28:45Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":16,"reasons":["seen:0","win:early"],"computed_at":"2026-11-09T04:32:50Z"},"pay":null,"html_url":"https://alion.io/job/sagility-supervisor-operations","json_url":"https://alion.io/job/sagility-supervisor-operations.json","meta":{"generated_at":"2026-11-09T04:32:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3913,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1879729},"rest":"https://alion.io/mcp/rest/get_company?id=1879729"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsagility-supervisor-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsagility-supervisor-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsagility-supervisor-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sagility-supervisor-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsagility-supervisor-operations"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3950645}},{"tool":"search_jobs","arguments":{"company":"sagility.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3950645},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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