{"id":313075,"url":"https://alion.io/job/sago-call-center-representative","title":"Call Center Representative","company":{"id":6278,"name":"Sago","domain":"sago.com","url":"https://alion.io/company/sago","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":85,"open_postings":5,"ghost_share":0,"stale_share":0.6,"repost_share":0,"time_to_fill_p50_days":56,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-08-25T00:00:00Z","employer_posted_date":"2026-08-25","last_verified_at":"2026-11-05T06:40:55Z","board_verified":true,"closed_at":null,"days_open":72,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":72},"description":"POSITION SUMMARY:\nThe Sago Recruiter plays a critical role in delivering high-quality market research by conducting structured telephone surveys and completing participant reminders. As a frontline representative of the Sago Team, this position is essential to bringing our Mission and Values to life through positivity, collaboration, continuous improvement, service excellence, forward thinking, ownership, execution, humility, and humor. This is a non-exempt position.\nKEY JOB RESPONSIBILITIES:\nConduct outbound recruitment calls, participant reminders, and structured surveys. \nRespond to participant emails, texts, and incoming calls with professionalism, accuracy, and service excellence. \nCreate a positive, respectful, and engaging participant experience that reflects Sago Team values. \nAccurately document participant information, responses, and recruitment activities in company systems. \nMaintain an understanding of study objectives, screening criteria, methodologies, and relevant study topics. \nMonitor quotas, track recruitment progress, and take ownership of meeting project goals and deadlines. \nCollaborate with team members to share best practices, solve challenges, and drive continuous improvement. \nDemonstrate strong organization, attention to detail, adaptability, and effective time management. \nUphold the Sago Team Mission & Values of positivity, collaboration, continuous improvement, service excellence, forward thinking, ownership, execution, humility, and humor in all interactions. \nPerform other duties as assigned to support project and organizational success. \nRequirements\nCORE COMPETENCIES:\nDemonstrates positivity, professionalism, and service excellence in all participant, client, and team interactions. \nExcellent verbal and written communication skills, including strong telephone, email, and text communication. \nAbility to build rapport and create a respectful, supportive, and engaging experience for participants. \nStrong organizational skills with the ability to multitask, prioritize, and manage competing deadlines. \nAbility to work independently while collaborating effectively with team members to achieve project goals. \nDetail-oriented with a commitment to accuracy, quality, and execution. \nDemonstrates ownership, accountability, and a sense of urgency in completing assignments and meeting recruitment targets. \nAdaptable and forward-thinking, with the ability to identify challenges and contribute to continuous improvement efforts. \nStrong computer, data entry, and typing skills with the ability to learn new systems and technologies. \nDependable, reliable, and able to perform effectively with minimal supervision. \nEmbodies the Sago Team Mission & Values of positivity, collaboration, continuous improvement, service excellence, forward thinking, ownership, execution, humility, and humor. \nQUALIFICATIONS\nEducation:\nHigh School Diploma or equivalent required. \nExperience:\nPrevious customer service, call center, recruiting, administrative, or related experience preferred. \nExperience interacting with customers or participants via phone, email, and text preferred. \nComputer Skills:\nProficient in Microsoft Office applications and general computer operations. \nAbility to navigate multiple systems simultaneously while accurately documenting participant information and 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