{"id":22259,"url":"https://alion.io/job/sago-it-support-specialist","title":"IT Support Specialist","company":{"id":6278,"name":"Sago","domain":"sago.com","url":"https://alion.io/company/sago","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":70,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":83,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Managua, Nicaragua"],"countries":["NI"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"Jira","optional":true},{"name":"Service Desk","optional":true}],"status":"live","first_seen_at":"2026-08-20T00:00:00Z","employer_posted_date":"2026-08-20","last_verified_at":"2026-10-17T14:28:14Z","board_verified":true,"closed_at":null,"days_open":58,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":58},"description":"Sago is a global leader in market research and data solutions, committed to connecting human answers to business questions. The world is transforming, and Sago is continuously reaching new heights, redefining our solutions beyond our clients' wildest expectations, and making it smarter, faster, and easier to gain insights that matter.\nWe're a team of innovators, strategists, and problem-solvers, passionate and inspired thinkers, who celebrate our wins. Vibrant Leaders who empower our colleagues and innovate the Market Research industry. Curious learners, constantly finding new ways to transform. Bold thinkers and Authentic team members who show up to work every day being ourselves, never afraid of new ideas or opinions, because we believe they matter.\nWe are seeking anIT Support Specialist to join our Global IT Help Desk team. In this role, you will provide technical support to employees by troubleshooting hardware, software, and system issues, ensuring timely resolution of user requests and maintaining a high level of customer service.\nThis is a hybrid position based in Nicaragua and includes participation in a rotating weekend on-call schedule as part of our 24/7 global support team.\nKey Responsibilities\nProvide technical support for hardware, software, and network-related issues.\nTroubleshoot and resolve user inquiries both remotely and in person.\nSupport Microsoft 365 applications and services, including Outlook, Teams, SharePoint, and Exchange.\nManage user accounts and access through Active Directory and Azure AD.\nConfigure, deploy, and maintain desktops, laptops, printers, and mobile devices.\nAssist with VPN connectivity, email troubleshooting, and remote access support.\nDocument and track incidents using ticketing systems.\nCollaborate with global IT teams to ensure efficient issue resolution.\nRequirements\nBachelor's degree in Computer Science, Systems Engineering, or equivalent experience preferred.\nMinimum 2 years of IT Help Desk or Technical Support experience.\nExperience supporting Windows environments; macOS experience is a plus.\nKnowledge of Microsoft 365 Administration, Active Directory, and Azure AD.\nStrong troubleshooting skills across hardware, software, networking, and user support.\nExperience using help desk ticketing tools (Jira Service Desk or similar).\nStrong English communication skills, both written and verbal.\nBenefits\n Full Legal Benefits Package - In compliance with labor law, this includes: \nPaid Time Off\nHolidays\n13th-Month Salary\nInsurance Coverage\n Stable Work Schedule - Predictable working hours that support personal planning and peace of mind. \n Work-Life Balance - A workplace culture that encourages time for life outside of work. \n Annual Salary Review - Yearly evaluations that offer the opportunity for growth and recognition.","description_format":"text","description_chars":2809,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Insurance coverage"],"hiring_locations":[{"name":"Nicaragua","iso":"NI","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Market Research"],"lifecycle":[{"event":"open","at":"2026-07-06T00:00:00Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.696,"p_room":0.75,"age_days":58,"expected_fill_days":83,"reasons":["conf:0","win:late"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/sago-it-support-specialist","json_url":"https://alion.io/job/sago-it-support-specialist.json","meta":{"generated_at":"2026-10-17T14:46:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19913,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6278},"rest":"https://alion.io/mcp/rest/get_company?id=6278"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsago-it-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsago-it-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsago-it-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sago-it-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsago-it-support-specialist"}]}