Sub Service Coordinator

The Sub Service Coordinator is responsible for providing on-site direct services to residents, as well as planning and facilitating relevant programs, events, and SAHA’s neighborhood focused initiatives at their assigned site. Depending on the property composition, this position may support seniors, families, and/or people with special needs. This role will substitute at their assigned site, or sites, and provide support for special projects or during times of staff vacancy.

The Sub Service Coordinator position is classified as temporary/occasional. It's a great opportunity for someone who is interested in advancing their career in supportive services and is passionate about helping individuals, families and communities in the Bay Area; especially senior residents and residents who have previously experienced homelessness.

The Resident Services department provides individualized services and community programs that build skills, create connections, and bring opportunities that address inequity to make meaningful impact on the lives of SAHA’s residents and the surrounding community. An initiator and collaborator, the Service Coordinator builds and maintains ongoing positive and supportive working relationships with residents, colleagues, community organizations, and volunteers to fulfill SAHA’s mission.

Location: The location of this position will vary based on the available assignment and the needs of the Resident Services Department. In general, this position may require you to work on-site from any of our properties located in Alameda, Contra Costa, Santa Clara, Sonoma, and Napa Counties.

About SAHA:

Satellite Affordable Housing Associates (SAHA) is a nonprofit housing development organization with over 50 years of experience throughout the Bay Area for low income families, seniors, and people with special needs including those experiencing homelessness. SAHA begins from the idea that every person a home; our work is inspired by our commitment to create a more just society that promotes the health, security, and personal development of all people regardless of their financial means.

Qualifications

To perform this job successfully, an individual must be able to perform each duty satisfactorily. Reasonable accommodations may be made to enable individuals with special needs to perform the essential functions.

Education and/or Experience

• Minimum 2 years’ experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds or a Bachelor’s degree in Social Work, Psychology, or related field may be substituted
• Candidates with lived experience are encouraged to apply
• Experience in affordable housing or knowledge of Fair Housing law is a plus.

Abilities and Attributes

• Ability to maintain professional boundaries, exercising objectivity and confidentiality, while building trusting relationships with residents and staff.
• Be proactive, innovative and use solution-oriented approaches to solve complex problems.
• Have excellent customer service - approachable, positive presence, empathetic, clear and effective written and verbal communication, accountable and provides timely follow-through.
• Understanding of structural and systemic issues that create social and economic inequities based on race, gender, class, etc.
• Intermediate level computer skills, Microsoft Outlook- email and calendar, word processing, spreadsheets, publishing software, Zoom, service documentation software, file sharing and the ability to navigate the internet easily. AASC Online and Family Metrics is a plus.
• Comfortable with public speaking at large building activities and meetings.
• Knowledgeable of community resources, as well as referral and application processes, or the ability to learn.
• Have experience and ability to work positively within a multicultural team and residential environment.
• Be proactive, manage time effectively, and be able to work independently.
• Ability to manage multiple tasks and responsibilities with an ability to adjust to change in a fast-paced environment.
• Have flexibility to provide coverage at another site, assist with special projects, and work outside of regular schedule such as evenings and weekends, if needed.
• Have budget management skills.
• Ability to attend mandatory meetings and trainings for this position (1st year minimum 36 hours; every year after - 12 hours)

Preferred:

• Case management experience
• Trained in crisis intervention, de-escalation, motivational interviewing
• Experience with community development, civic engagement, or intergenerational programming
• Fluency in a second language
• Supervisory Responsibilities
• Supervise on-site volunteers while they volunteer at the building.

Certificates & Licenses

Some positions require a valid CA driver license and a good driving record; a DMV check is conducted on positions required to drive.

Physical Demands

Demands include but are not limited to simple grasping and fine manipulation, sitting at a desk while using a computer, use of a telephone for an extended period of time; Intermittently twisting to reach objects near the desk, standing, walking, bending reaching, using a computer, and occasionally lifting or moving objects that may weigh up to 35 pounds.

Work Environment

This job is primarily conducted in an office environment where noise and temperature variations are minimal and casual business attire is required. Some positions require occasional driving whereby exposure to fumes, dust, and other environmental elements may occur in rare circumstances. Must be able to work under time demands and remain calm and professional with a wide variety of personalities.

This job description is not inclusive of all responsibilities, skills, requirements, efforts or working conditions associated with this position. While this job description is intended to be an accurate reflection of the current position, management reserves the right to modify the position or to require that other or different tasks be performed when circumstances change. This job description replaces all previous descriptions for this position.