{"id":2463393,"url":"https://alion.io/job/sai360-customer-onboarding-manager","title":"Customer Onboarding Manager","company":{"id":1788152,"name":"SAI360","domain":"sai360.com","url":"https://alion.io/company/sai360","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false},{"name":"Salesforce","optional":false},{"name":"Smartsheet","optional":false}],"status":"live","first_seen_at":"2026-10-13T17:49:51Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-18T09:42:47Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"We are looking for a Customer Onboarding Manager to join our team!\nAre you passionate about creating exceptional onboarding experiences and helping customers realize value quickly from their technology investments?\nDo you enjoy coordinating cross-functional teams, managing complex projects, and building strong customer relationships from day one?\nWho we are:SAI360 is giving companies a new perspective on risk management. By integrating Governance, Risk, Compliance (GRC) software and Ethics & Compliance Learning resources, SAI360 can broaden your risk horizon and increase your ability to identify, manage, and mitigate risk. See risk from every angle.\nThink you're a fit for SAI360?As a Customer Onboarding Manager, you will orchestrate the end-to-end onboarding experience for new SAI360 customers, serving as the central point of coordination from contract signature through implementation, launch, and transition to ongoing Customer Success. You will ensure clear ownership, aligned expectations, and consistent momentum throughout the onboarding journey. This role is especially critical for multi-solution customers and requires strong project management, customer communication, cross-functional leadership, and the ability to identify and address risks before they affect the customer or timeline.\nWhat you'll do:\nServe as the primary coordinator for the customer onboarding journey from contract handoff through launch and transition to ongoing Customer Success.\nEstablish clear onboarding plans including milestones, responsibilities, dependencies, and success criteria, and lead alignment meetings to ensure expectations and timelines are understood.\nMaintain consistent customer communication throughout onboarding and ensure a structured, seamless handoff to the ongoing Customer Success team.\nCoordinate onboarding activities across SAI360 product lines, creating a cohesive customer experience across implementation workstreams.\nPartner closely with Sales, Account Management, Customer Success, Professional Services, Product, Support, and Finance to ensure commitments and implementation requirements are aligned and completed according to plan.\nMaintain visibility across product implementations, managing dependencies, sequencing, and competing priorities.\nDevelop and maintain comprehensive onboarding project plans, milestones, deliverables, dependencies, risks, and target launch dates across multiple concurrent engagements.\nProactively identify timeline, resource, scope, and readiness risks and drive mitigation and escalation when necessary.\nHold internal stakeholders and customers accountable for agreed-upon actions and timelines while maintaining productive relationships.\nTrack onboarding health using Salesforce, Smartsheets, and other systems while providing leadership visibility into status, trends, and risks.\nPartner with customers and Customer Success to define measurable onboarding success criteria, desired business outcomes, and initial adoption goals.\nEnsure onboarding plans extend beyond technical go-live to include customer readiness, enablement, stakeholder engagement, and adoption activities.\nMonitor early indicators of adoption and customer readiness, identifying gaps that could impact long-term customer health and value realization.\nEstablish clear exit criteria for onboarding and ensure successful transition to ongoing Customer Success.\nBuild strong customer relationships and establish confidence in SAI360 early in the customer lifecycle.\nPartner with leadership to continuously improve standardized onboarding methodologies, templates, processes, and reporting.\nAnalyze onboarding trends, including implementation duration, delays, escalations, and time-to-value to improve the customer experience.\nDevelop a strong working knowledge of SAI360 products, services, and implementation methodologies to effectively guide customer engagements.\nWhat you'll bring to the table:\nBachelor's degree or equivalent relevant professional experience.\n5+ years of experience in customer onboarding, implementation, professional services, project management, Customer Success, or a related customer-facing SaaS role managing complex, concurrent projects.\nExceptional project management and organizational skills with demonstrated ability to drive projects to completion and hold stakeholders accountable.\nExperience coordinating cross-functional teams without direct authority and strong customer-facing communication skills across operational and executive stakeholders.\nProven ability to identify project risks early, develop mitigation plans, and escalate effectively when necessary.\nAbility to translate customer business requirements into actionable implementation and onboarding plans.\nStrong technical aptitude and experience with project management and enterprise applications such as Smartsheet, Salesforce, or Jira.\nExperience within SaaS, Governance/Risk/Compliance, Ethics & Compliance, or Learning Technology preferred.\nPMP, CAPM, or similar certification is a plus.\nExcellent interpersonal, written, and verbal communication skills.\nHighly organized with the ability to manage competing priorities in a fast-paced environment.\nStrong ownership mentality with a bias toward action and follow-through.\nAbility to build trusted customer relationships while maintaining accountability and driving outcomes.\nIn the interest of Pay Transparency, compensation range for this position is $100,000 to $130,000 plus opportunity for bonus.\nWhy you should apply to SAI360:\nAlongside a remote-first hiring strategy and competitive salary package, we offer a wide variety of employee perks including:\nPTO leave;\nQuarterly wellness days;\nEAP program;\nHealthcare benefits;\nBonus incentives;\n401(k) match;\nPet insurance;\nFSA 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