{"id":4274735,"url":"https://alion.io/job/saia-customer-care-specialist","title":"Customer Care Specialist","company":{"id":2140937,"name":"Saia","domain":"saia.com","url":"https://alion.io/company/saia-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Charleston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20,"max":24,"currency":"USD","period":"hour","gross":null,"usd_annual":48000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-11-12T00:00:00Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-13T22:48:52Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Ready To Go Further?\nSaia is a different kind of logistics and transportation company. We do things the right way. You‘ll see it in our commitment to our people, customers, and community. You‘ll feel it in the support you get on day one - from leadership and from your team. A job with Saia is packed with opportunity - from learning new skills and advancing to competitive compensation and great benefits. It's all here and it’s exactly what going further is all about.\nPosition Summary\nSupports terminal operations through clerical and customer service activities while ensuring shipment documentation is accurate, organized and properly processed. Contributes to smooth daily operations by assisting with paperwork, recordkeeping and basic service requests.\nMajor Tasks and Responsibilities\nPrepares, prints, scans, and organizes documentation for terminal operations and dispatch.\nMaintains accurate filing and recordkeeping systems for shipments and terminal records.\nBundles and distributes paperwork for outbound shipments in coordination with operations staff.\nReviews outbound load paperwork to ensure accuracy before dispatch.\nHandles inbound calls and emails to provide timely resolution and a positive customer experience.\nArranges dock pickups and dock drops for customers in coordination with operations staff.\nProvides assistance and support to internal and external drivers for the line haul department.\nIdentifies paperwork or process issues, escalating as needed to prevent delays, and assists with administrative projects or special tasks as assigned.\nMinimum Qualifications\nMust be at least 18 years of age.\nHigh school diploma or GED.\nAuthorized to work in the United States.\nRead, write, communicate and comprehend the English language in order to perform the various tasks of the job, including but not limited to: converse with co-workers and members of the general public, including customers; understand oral and written instructions as well as governmental regulations; respond to questions and inquiries from management and government representatives; and accurately complete various documents, reports and records required of the position.\nPreferred Qualifications\nTransportation, customer service, or related experience.\nWorking knowledge of Microsoft Office.\nWork Conditions and Physical Demands\nReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nWorks primarily in a terminal office environment with frequent computer and phone use.\nSits for extended periods while performing data entry and administrative tasks.\nWalks through warehouse and dock areas as needed, with exposure to noise, dust, and varying temperatures.\nCommunicates regularly with drivers, coworkers, and customers in person, by phone, and electronically.\nOccasionally lifts or carries office supplies or small packages up to 20 pounds.\nMay be required to wear safety gear such as high-visibility vests, hearing protection, or safety footwear in operational areas.\nWork hours may extend beyond the standard schedule during peak periods or to resolve service issues.\nPay Rate: $20.75 - $24.95 per hour, based on experienceBenefits\nAt Saia, your success is our success! That’s why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won’t go unnoticed.\nMake Your Move\nAt Saia, our people are the reason we’ve been successful for over a century in the industry. Together, we’ve created a positive culture that’s driven by our core values - like dignity and respect, a customer-first approach, safety and more. With hundreds of terminals across the country and growing, we’re always looking for more collaborative and motivated individuals to join our team. So, if you’re ready to put your career on a solid path, let’s go further.\nSaia is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.","description_format":"text","description_chars":4256,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Road Transport"],"lifecycle":[{"event":"open","at":"2026-11-13T18:40:06Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":26,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-11-14T00:07:42Z"},"pay":{"stated_usd_annual":48000,"is_top_pay":false},"html_url":"https://alion.io/job/saia-customer-care-specialist","json_url":"https://alion.io/job/saia-customer-care-specialist.json","meta":{"generated_at":"2026-11-14T00:07:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":282,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2140937},"rest":"https://alion.io/mcp/rest/get_company?id=2140937"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsaia-customer-care-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsaia-customer-care-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsaia-customer-care-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/saia-customer-care-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsaia-customer-care-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4274735}},{"tool":"search_jobs","arguments":{"company":"saia.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4274735},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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