{"id":3570389,"url":"https://alion.io/job/saic-application-support-analyst","title":"Application Support Analyst","company":{"id":58788,"name":"SAIC","domain":"saic.com","url":"https://alion.io/company/saic","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":77,"open_postings":67,"ghost_share":0,"stale_share":0.91,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Oak Ridge, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":56000,"max_usd":112000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":483},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Confluence","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"Power Automate","optional":false},{"name":"SharePoint","optional":false},{"name":"Windows","optional":false},{"name":"Power Apps","optional":true}],"status":"live","first_seen_at":"2026-10-26T20:40:13Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-02T00:47:27Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"SAIC is looking for an Application Support Analyst what will assist in the day-to-day administration, maintenance, and support of the organization's enterprise collaboration platforms. This role is ideal for a motivated individual looking to grow their skills in multitude of IT applications directly related to the operational success of the program. The successful candidate will also possess strong customer service skills, ensuring end users receive prompt, professional, and effective support.\nKey Responsibilities:\nAssist in the administration and maintenance of SharePoint Online and/or SharePoint On-Premises environments \nCreate and manage SharePoint sites, libraries, lists, and permissions \nTroubleshoot and resolve Windows and OneDrive Issues\nInvestigate and correct permission misconfigurations at the site, library, folder, and file level \nProvide excellent customer service when working with end users to identify and resolve access-related and general SharePoint issues in a timely and professional manner \nAbility to learn and utilize legacy applications including Document Management (DM)\nServe as a friendly and knowledgeable point of contact for support requests, ensuring a positive experience for all users \nAssist with user account management, access control, and security group assignments \nHelp monitor system performance, storage, and usage reports \nCreate and maintain basic documentation, guides, and training materials for end users \nCollaborate with IT team members on Microsoft 365 integrations (Teams, OneDrive, Power Automate) \nParticipate in testing updates, patches, and new features before deployment \nEscalate complex issues to senior administrators as needed \nFollow up with end users after issue resolution to ensure satisfaction and confirm problems have been fully addressed \n Required Qualifications:\nBS Degree or 4 years of equivalent work experience \n2 years of experience with SharePoint administration or a similar role \nAbility to obtain and maintain a public trust requiring U.S. Citizenship \nAbility to thrive and accomplish tasks in a fast-paced environment with minimal supervision \nCapability to rapidly learn new applications to support them as needed \nDemonstrated ability to troubleshoot SharePoint folder and file permission issues, including understanding of permission inheritance, sharing settings, and access control lists \nFamiliarity with Microsoft 365 applications (Teams, OneDrive, Outlook) \nBasic knowledge of user permissions and Active Directory / Azure Active Directory \nPast hands on experience with applications such as: Caseware IDEA, JIRA/Confluence \nAdditional knowledge or familiarity in: SAS, Nviivo, Rstudio, or Rumba\nStrong problem-solving and communication skills\nPreferred Qualifications:\nMicrosoft certifications (e.g., MS-900, MS-700, or MS-300) \nExperience with Power Automate or Power Apps \nExperience with SharePoint migration tools (e.g., ShareGate, SPMT) \nPrior experience in a helpdesk or IT support role with a customer-facing 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