{"id":4268921,"url":"https://alion.io/job/saic-deskside-support-engineer-3","title":"Deskside Support Engineer","company":{"id":58788,"name":"SAIC","domain":"saic.com","url":"https://alion.io/company/saic","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":78,"open_postings":89,"ghost_share":0,"stale_share":0.854,"repost_share":0.011,"time_to_fill_p50_days":24,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ashburn, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false},{"name":"Active Directory","optional":true},{"name":"Google Sheets","optional":true},{"name":"ITSM","optional":true},{"name":"Microsoft Excel","optional":true},{"name":"Microsoft Office","optional":true},{"name":"ServiceNow","optional":true},{"name":"VPN","optional":true}],"status":"live","first_seen_at":"2026-11-13T16:59:34Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T17:14:09Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"SAIC is looking for an IT Systems Refresh Coordinator Lead to manage the end-to-end lifecycle, warranty tracking and hardware refresh processes for the Department of Transportation. This position is hybrid in Washington, DC at the Department of Transportation Headquarters’ building with the option to work remote. In this role, you will serve as the central point of contact between internal IT Teams, customers and external hardware vendors to ensure devices remain covered, compliant and replaced proactively before warranty expiration. The work is performed in a Microsoft Windows environment.\nThe successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced environment. Must have strong customer service skills and be able to multitask between hardware and software solutions. We are looking for exceptional organization skills, scheduling, and the ability to coordinate with different teams for a solution. Strong skills with imaging machines and troubleshooting during the image process are a plus.\nShift: This position is Flexwork. Support hours are 7am-7pm. This shift could be 10am-7pm or 7am-4pm\nTravel to customer sites in the D.C. area is required.\n Required Qualifications:\n4+ years of experience in IT Asset Management (ITAM), hardware lifecycle coordination, IT Procurement, or desktop/technical support operations.\n\nMust possess a degree.\n\nHigh School Diploma may be substituted with 6 additional years of related experience.\n\nExperience supporting Active Directory, MS Office Suite, Bomgar, VPN, SCCM, VTC, Zoom needed. \nHands-on experience managing hardware inventories in ITSM/CMDB platforms (such as ServiceNow).\n\nNeed to be able to work independently and as part of a team.\n\nStrong working knowledge of Microsoft Excel and/or Google Sheets to audit serial numbers, track expirations and forecast refresh cycles.\n\nMay be assigned to assist in leading small projects and team efforts.\n\nExceptional attention to detail and strong written/verbal communication skills to coordinate hardware swaps with end-users, warehouse staff, 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