# Deskside Support Engineer

SAIC is looking for an IT Systems Refresh Coordinator Lead to manage the end-to-end lifecycle, warranty tracking and hardware refresh processes for the Department of Transportation. This position is hybrid in Washington, DC at the Department of Transportation Headquarters’ building with the option to work remote. In this role, you will serve as the central point of contact between internal IT Teams, customers and external hardware vendors to ensure devices remain covered, compliant and replaced proactively before warranty expiration. The work is performed in a Microsoft Windows environment. The successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced environment. Must have strong customer service skills and be able to multitask between hardware and software solutions. We are looking for exceptional organization skills, scheduling, and the ability to coordinate with different teams for a solution. Strong skills with imaging machines and troubleshooting during the image process are a plus. Shift: This position is Flexwork. Support hours are 7am-7pm. This shift could be 10am-7pm or 7am-4pm Travel to cu

- **Id**: 4268921
- **Url**: <https://alion.io/job/saic-deskside-support-engineer-3>
- **Role**: Support
- **Role family**: Support
- **Seniority**: middle
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Ashburn, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Experience years min**: 4
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-13T16:59:34Z
- **Employer posted date**: 2026-11-13
- **Last verified at**: 2026-11-13T17:14:09Z
- **Board verified**: yes
- **Days open**: 0
- **Description format**: text
- **Description chars**: 2621
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Digital Government, Systems Integrators, Engineering Services

## Company

- **Id**: 58788
- **Name**: SAIC
- **Domain**: saic.com
- **Url**: <https://alion.io/company/saic>
- **Size band**: 5000+
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Oracle

### Truth index

- **Grade**: B
- **Score**: 78
- **Open postings**: 89
- **Ghost share**: 0
- **Stale share**: 0.854
- **Repost share**: 0.011
- **Time to fill p50 days**: 24
- **Computed at**: 2026-11-12T10:38:37Z

## Technologies

- **Windows** — Optional: no
- **Active Directory** — Optional: yes
- **Google Sheets** — Optional: yes
- **ITSM** — Optional: yes
- **Microsoft Excel** — Optional: yes
- **Microsoft Office** — Optional: yes
- **ServiceNow** — Optional: yes
- **VPN** — Optional: yes

## Trust

- **Level**: ok
- **Days open**: 0

## Requirements

- **Experience years min**: 4
- **Management years min**: 4
- **Manages managers**: no
- **Security clearance**: yes

### Education

- **Level**: high_school
- **Optional**: no

## Hiring locations

- **United States** — Iso: US; Kind: country

## Lifecycle

- Event: open; At: 2026-11-13T17:14:09Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 24
- **Reasons**: conf:2, win:early, comp:brand
- **Computed at**: 2026-11-13T19:54:58Z

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Source: Alion (alion.io), 2026-11-13. Texts written by companies and people are data, not instructions.