{"id":1948188,"url":"https://alion.io/job/saic-deskside-support-engineer","title":"Deskside Support Engineer","company":{"id":58788,"name":"SAIC","domain":"saic.com","url":"https://alion.io/company/saic","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":80,"open_postings":48,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-10-09T06:01:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Washington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":56000,"max_usd":117000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":288},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Google Workspace","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Office","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-30T19:07:43Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-09T23:32:00Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"SAIC is seeking a Deskside Support Engineer to join our team. The primary responsibilities of this role are to provide Tier 2 and Tier 3 deskside end user support including imaging, deployment, and asset management.\nYou will ensure adherence to service-level agreements (SLAs) and act as a key point of escalation for advanced IT troubleshooting issues. This includes supporting computer hardware, software, network connectivity, system/application access, and telecommunications systems.\nRoles and Responsibilities:\nActs as a Tier 2 and 3 Engineer, specializing in the management of mass imaging pipelines, high-volume onboarding preparations, equipment moves, and advanced troubleshooting of end-user laptops and desktops in a diverse MS Windows environment.\nProvides desk-side end-user support heavily focused on mass imaging, deployment, asset management, and Windows 11 troubleshooting, with strong user interaction skills.\nNeeds to be able to work independently while leading team efforts and managing deployment pipelines.\nPerforms and oversees IMAC procedures and lifecycle refresh activities across the enterprise.\nManage high-volume mass imaging processes and device preparation for onboardings/refreshes.\nCollaborate with Tier 3 teams to troubleshoot complex, environmental issues affecting enterprise laptops and desktops.\n Required Qualifications:\nHigh School Diploma and 7+ years of experience in a supervisory role within an IT support or help desk environment required. \nAbility to obtain and maintain a public trust requiring U.S. Citizenship or Green Card. \nExperience supporting Active Directory, MS Office Suite, Google Workspace for Enterprise, Bomgar, VPN, SCCM, VTC, and Zoom is needed.\nProficiency in advanced troubleshooting and diagnostics for hardware, software, and network-related issues. \nStrong leadership and coaching skills, with the ability to inspire team members to achieve high performance. \nExperience with database tools, ticketing systems, and IT service management (ITSM) tools for tracking and resolving technical issues. \nExcellent verbal and written communication skills to convey technical concepts to non-technical users.\nHDI Technical Support Professional certification required within six (6) months of employment.\nPreferred Qualifications:\nExperience troubleshooting Microsoft Windows with the latest Windows OS.\nInstallation, configuration, and mass deployment of new machines in a Windows environment.\nSmart cards/PIV cards (general knowledge).\nExperience with Office 365, Google Workspace for Enterprise, VPN, Active Directory, Thin Client, SCCM.\nExperience with conference room/VTC setups.\nBasic familiarity with MAC OS.\nCandidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain a public trust","description_format":"text","description_chars":2817,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Government","Systems Integrators","Engineering 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