{"id":2228325,"url":"https://alion.io/job/saic-deskside-support-technician-3","title":"Deskside Support Technician","company":{"id":58788,"name":"SAIC","domain":"saic.com","url":"https://alion.io/company/saic","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":80,"open_postings":53,"ghost_share":0,"stale_share":0.981,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Washington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":100000,"max_usd":217000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":27},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-16T14:23:18Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-10-13T14:32:33Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"SAIC is hiring a Deskside Support Technician to support HHS in Washington, DC. The Deskside Support Technician will provide ongoing support to Executives and employees across the enterprise including White Glove Deskside End User Support, IT Asset Management (ITAM), Network Printer, and MDM Support for our Executive Customer. The ideal candidate will be a key member of the IMAC Team that helps resolves, tracks, and manages escalated technical problems within ServiceNow as requested via phone, email and internet chat to fulfill these responsibilities. Additionally, the Technician will contribute to the knowledge base by creating documentation describing issues encountered, their resolutions, and work on the development of processes and documentation to improve the ability of the service desk to detect and resolve problems across HHS and partner sites.\nResponsibilities:\nMS In-Tune Mobile Device Management.\nActive Directory account management implementation and administration.\nMicrosoft Exchange/Office365 use and/or administration.\nMicrosoft Windows 11planning and roll out in enterprise environment.\nInstall, connect to the network and maintain all computer hardware including PCs, laptops, tablets, printers, data collection devices and telephones.\nInstall and maintain computer software on users’ devices such as Microsoft Windows and Microsoft Office Suite, Antivirus and Malware protection.\nConduct user training on approved software and hardware on an as required basis.\nIncident response and client response coordination for hardware and other IT Operations related failures.\nContribute to continual service improvement by assisting with Standard Operations Procedures creation, maintenance and compliance.\nPerform routine IT system administration, including health checks and supporting incident resolution.\nPerform asset inventories by identifying and labeling IT equipment according to documented standards and update inventory control systems as required.\nEnsure deliverables to internal customers are complete, consistent, high quality, on time and deliver valued outcomes.\nOn occasion, may perform off-hours maintenance and deployments for system releases and/or provide 24x7 support to maintain service availability or to meet customer SLAs.\nAs ownership of problems from any administrator, follow path of escalated contacts to insure the problems are resolved in timely and effective ways to the satisfaction of the administrator.\nEvaluate and perform root- cause analysis on escalated issues.\nCreate documentation to assist other departments with further analysis of technical issues.\nCreate Knowledge Base Documents to assist Level 1 in resolving repetitive issues.\nPerform other duties as assigned. Building, then leading and mentoring a global team of IT, Asset, and Desk Side Specialists.\nProvides occasional off- hours on-site support for planned maintenance work, unplanned support issues, or to meet customer SLAs. \n Required Education and Experience:\nBA and 6 years of experience, Associates and 8 years of relevant experience or HS education and 10 years of relevant experience.\nMust be a US Citizen with the ability to obtain a Public Trust clearance .\nRequired Skills:\nAdvanced knowledge of networked environments, operating systems (Windows 11/10) PC and network hardware.\nMust be willing to work effectively within a team environment in a fast-paced support role. \nMust possess excellent communication skills; be dependable, outgoing and positive with excellent problem- solving skills.\nDesired Skills and Experience:\nAdvanced knowledge of network printing environments.\nA+, Net+ desired.\nHDI Certification(s).\nMacBook Support.","description_format":"text","description_chars":3669,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":true,"languages":[]},"benefits":["Apple Macbook"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Government","Systems Integrators","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-10-10T17:26:38Z"}],"visa":[],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.42,"p_room":0.35,"age_days":26,"expected_fill_days":12,"reasons":["conf:2","stale_co","win:tail","comp:brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/saic-deskside-support-technician-3","json_url":"https://alion.io/job/saic-deskside-support-technician-3.json","meta":{"generated_at":"2026-10-13T15:09:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23218,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58788},"rest":"https://alion.io/mcp/rest/get_company?id=58788"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsaic-deskside-support-technician-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsaic-deskside-support-technician-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsaic-deskside-support-technician-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/saic-deskside-support-technician-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsaic-deskside-support-technician-3"}]}