{"id":3188540,"url":"https://alion.io/job/saic-enterprise-operations-center-specialist","title":"Enterprise Operations Center Specialist","company":{"id":58788,"name":"SAIC","domain":"saic.com","url":"https://alion.io/company/saic","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":78,"open_postings":56,"ghost_share":0,"stale_share":0.893,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Operations","role_family":"Operations","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Washington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":68000,"max_usd":136000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2162},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false}],"status":"live","first_seen_at":"2026-10-20T15:01:45Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-11-01T20:03:10Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Position Overview\nSAIC is currently seeking an Enterprise Operations Center Specialist (Mid-level). This position is in Washington, D.C. at the Department of Transportation (DOT) Headquarters’ Building. The EOC operates 24 hours per day, 7 days per week including all Federal Holidays and will utilize appropriate monitoring tools and follow standard incident management processes.\nResponsibilities:\nRespond to events and e-mails from automated tools and outside groups (AT&T), direct checks of critical systems.\n\nProvide proactive and scheduled console monitoring of infrastructure and systems in near real time (e.g., hardware, and network), respond to messages, and take corrective action as defined.\n\nPerforms day-to-day activities required to monitor systems for events or alerts.Coordinates and manages the resolutions of events and alerts.\n\nMonitors and identifies problem areas and coordinates resolutions.Applies fundamental concepts, processes, practices, and procedures on technical assignments.\n\nEarly analysis; contact POCs for confirmation of event.\n\nTroubleshoot affected CI - ping, log into router/switch to check logs and interface status\n\nEscalate - Contact and liaison with DOT Tier III teams, open and assign ITTSM tickets.Open and manage tickets with outside vendors, e.g., AT&T\n\nCommunicate - Generate correspondence required for incident management, to include notifications and follow up with modal POCs regarding cyber incidents, service degradations, outages, daily operational status reports, and COE Morning summary report.\n\nCritical Incidents -initiates the Critical Incident Management process and anchors the Incident Response Bridge process.Takes notes from bridge call to update Outage communications.Contacts the necessary team members to join bridges.\n\nAs required, document the Root Cause Analysis (RCA) for the incident, gather and process the required information, and assign a sequential RCA number to the new document.Identify what RCA information can be moved to the knowledge management repository.\n\nAct as on-site troubleshooting and repair support for ExecHelp and Tier III teams during off-hours (i.e., Hands-on at Data Center, escort un-badged personnel in Data Center).\n\nKnowledge Management and Documentation - maintain POC and site information for remote sites, create and update SOPs for IMC processes.\n\nGenerate and distribute daily and weekly reports.\n\nShifts: Variable\n Top Qualifications, Skills, Experience or Certifications:\nMust have a minimum of 2 years of related experience providing support to an enterprise operation center, monitoring and managing enterprise systems and networks using advanced technologies and tools.\n\n4+ years of related experience providing support to an enterprise operation center, monitoring and managing enterprise systems and networks using advanced technologies and tools strongly preferred.\n\nPreferred skills and qualifications:\nFamiliarity with Service Now\n\nFamiliarity with OBM\n\nCompTIA Security + CE\n\nNote: Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain a public 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