{"id":3461310,"url":"https://alion.io/job/saic-executive-support-technician","title":"Executive Support Technician","company":{"id":58788,"name":"SAIC","domain":"saic.com","url":"https://alion.io/company/saic","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":78,"open_postings":56,"ghost_share":0,"stale_share":0.893,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Washington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":57000,"max_usd":114000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":483},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Microsoft Office","optional":false},{"name":"ServiceNow","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-29T13:20:59Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-31T20:30:43Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"SAIC is proud to partner with the Federal Deposit Insurance Corporation (FDIC) under the Information Security Services (ISS) contract, delivering innovative solutions to strengthen and safeguard the nation's banking system. We are seeking an Executive Desktop Support Technicians to provide exceptional IT services to our clients, with a focus on executive-level customer service and support. As part of this role, you will address technical issues both onsite and remotely, ensuring system performance and reliability. Your work will contribute to maintaining operational excellence for the FDIC's executive leadership and priority stakeholders.\nPrimary Responsibilities:\nDeliver Client Services and Executive Support for both onsite and remote users, ensuring efficient and timely resolution of reported issues.\nProvide after-hours and as-needed availability per client volume trends to ensure uninterrupted support.\nTroubleshoot and resolve incidents: Triage and address technical issues in a professional and timely manner, adhering to established procedures and service level agreements (SLAs). \nMaintain clear and professional communication via tools such as ServiceNow, email, or phone to document issue resolutions and provide updates to clients.\nEscalate recurring incidents and service gaps to initiate Problem records, ensuring trends are addressed and resolved effectively.\nKeep asset management systems up-to-date by recording device assignments, usage status, and real-time updates.\nCollaborate with clients, peers, and leadership to ensure prompt, accurate information sharing and issue resolution.\nDocument troubleshooting actions and solutions in the IT Management System (IMS) to maintain operational visibility and efficiency.\nSupport critical platforms and tools, including Microsoft Intune, Active Directory, and VPN technologies.\nProvide support for mobile devices, including iPhones, iPads, and wireless troubleshooting.\n Qualifications & Requirements:\nAssociates degree and 6 years of related experience. Additional experience may be considered in lieu of a degree.\nA minimum of four years of deskside support experience; at least one year of Executive VIP support experience is preferred.\nTechnical Skills and Expertise:\nProficient troubleshooting of Microsoft Windows 11.\nExperience with the installation and configuration of new hardware and software in a Windows enterprise environment.\nKnowledge of smart cards/PIV cards, including setup and troubleshooting.\nStrong understanding and hands-on experience with Microsoft Office 365, VPN technologies, and Active Directory management.\nFamiliarity with Microsoft Intune and remote support tools.\nMobile device support expertise, including iPhones, iPads, and wireless troubleshooting.\nSoft Skills:\nExceptional customer service skills, with the ability to communicate effectively and professionally with clients and other teams.\nStrong verbal and written communication abilities, with a focus on clear documentation and collaboration.\nA proactive, problem-solving mindset with a keen attention to detail and the ability to work under \nOther Job Details:\nPosition will be 100% on-site in Washington, D.C.\nHours may be within shift hours of 6:00 a.m. to 8:00 p.m. \nU.S. Citizenship is required\nMust be able to obtain and maintain a Public Trust clearance","description_format":"text","description_chars":3326,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":true,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Government","Systems Integrators","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-10-29T13:59:43Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":24,"reasons":["conf:9","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/saic-executive-support-technician","json_url":"https://alion.io/job/saic-executive-support-technician.json","meta":{"generated_at":"2026-11-01T08:04:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12549,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58788},"rest":"https://alion.io/mcp/rest/get_company?id=58788"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsaic-executive-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsaic-executive-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsaic-executive-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/saic-executive-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsaic-executive-support-technician"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3461310}},{"tool":"search_jobs","arguments":{"company":"saic.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3461310},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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