{"id":3478742,"url":"https://alion.io/job/saic-field-engineer-7","title":"Field Engineer","company":{"id":58788,"name":"SAIC","domain":"saic.com","url":"https://alion.io/company/saic","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":78,"open_postings":83,"ghost_share":0,"stale_share":0.88,"repost_share":0.012,"time_to_fill_p50_days":24,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Kuwait City, Kuwait","Amman, Jordan","Qatar","Saudi Arabia"],"countries":["KW","JO","QA","SA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":71000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":587},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false},{"name":"Linux","optional":true},{"name":"Microsoft Office","optional":true},{"name":"VMWare","optional":true},{"name":"Wireshark","optional":true}],"status":"live","first_seen_at":"2026-10-29T17:32:34Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-06T14:11:30Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"SAIC is currently seeking a Field Service Engineer (FSE) to support the Medusa Sustainment project. The Medusa System of Systems is the U.S. Air Force's solution for defense against small unmanned aerial systems (s-UAS) utilizing a Government-owned Medusa Command and Control (Medusa C2), which allows for a plug-and-play selection of Passive and Active Sensors, Electronic and Kinetic Weapon Systems, as well as the insertion of a variety of Fusion, Association, Threat and Combat ID Algorithms. The Medusa C2 supports fixed base, portable, mounted and handheld operations. The Medusa Team supports the United States Air Force C-sUAS programs worldwide.\nThis role involves implementing and optimizing hardware and/or software products and multi-vendor systems at customer sites. The position includes oversight and integration support for existing systems, installation of upgrades, problem diagnosis, and resolution, as well as providing customer feedback and support. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work both independently and as part of a team.\nThis position will be based in either Kuwait, UAE, Jordan, Qatar or Saudi.\nJob Responsibilities:\nThis position will provide field engineering and technical support services in support of maintaining and sustaining fielded C-sUAS systems, equipment and software at all identified locations.\nServe as the primary engineering representative at customer sites.\nImplement and optimize hardware and software products and multi-vendor systems\nOversee and integrate existing hardware, software, and network configurations.\nManage the installation process of software maintenance releases or hardware upgrades.\nDiagnose and resolve product performance issues during installation.\nIdentify areas for product improvement and approve/implement upgrades.\nProvide customer support and feedback on product performance problems.\nPrepare and conduct reports and presentations related to company products and services.\nPlan and conduct on-the-job training for field service technicians.\nOversee and assist lower-level service technicians.\nInstallation, operation, maintenance, and troubleshooting of a program of record software application as well as integrated radios and hardware components.\nConduct the maximum amount of troubleshooting, fault isolation and repair to the LRU level for all fielded systems authorized at his/her level prior to making the decision to elevate to the next higher-level of maintenance.\nTake responsibility for preparing systems for operation, system software loading, operator training, and final system operational checks.\nAssist in coordinating the packaging and Return Material Authorization process of non-mission capable systems or equipment to the next higher-level maintenance facility (i.e., SAIC AF C-sUAS Regional Support Center (RSC) in Huntsville, Alabama). \nProvide technical support for Airmen both on-site and telephonically.\nConduct training when needed.\nSupport program service desk as required. \nConduct scheduled equipment inventories\nBachelors and two (2) years or more experience; 6+ years of experience will be considered in lieu of a degree\nActive Secret level clearance\nSecurity+ (Plus) certification\nExperience with tactical networks and troubleshooting\nIn field operator training\nTroubleshooting of computer systems and networks\nGood verbal communication skills\nAbility to effectively prioritize and execute tasks in high-pressure environments. \nAble to work independently and efficiently with short term deadlines\nDesired Skills:\nMicrosoft Office Suite (PowerPoint, Excel, Word) \nFamiliarity with personal computers, switches, routers, Internet Protocol (IP) addressing, network topologies, and troubleshooting procedures.\nStrong written and oral communication skills; must be able to clearly articulate and communicate via email, phone calls, and/or video teleconference.\nBasic operational knowledge of VMware ESXi/VMware Infrastructure software suite.\nBasic operational use of Linux\nExperience in the operation and maintenance of Radar systems.\nExperience in the operation and maintenance of Electronic Warfare (EW) systems.\nExperience in the operation and maintenance of EO/IR camera systems.\nWireshark data captures","description_format":"text","description_chars":4293,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":true,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Arab Emirates","iso":"AE","kind":"country"},{"name":"Jordan","iso":"JO","kind":"country"},{"name":"Kuwait","iso":"KW","kind":"country"},{"name":"Qatar","iso":"QA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Government","Systems Integrators","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-10-29T19:33:46Z"}],"visa":[],"liveness":{"score":66,"band":"ok","label":"Likely open","p_open":1,"p_active":0.665,"p_room":1,"age_days":7,"expected_fill_days":24,"reasons":["conf:2","stale_co","wave","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/saic-field-engineer-7","json_url":"https://alion.io/job/saic-field-engineer-7.json","meta":{"generated_at":"2026-11-06T18:47:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1593,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58788},"rest":"https://alion.io/mcp/rest/get_company?id=58788"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsaic-field-engineer-7"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsaic-field-engineer-7"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsaic-field-engineer-7"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/saic-field-engineer-7\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsaic-field-engineer-7"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3478742}},{"tool":"search_jobs","arguments":{"company":"saic.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3478742},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}