{"id":3938262,"url":"https://alion.io/job/saic-help-desk-engineer-i","title":"Help Desk Engineer I","company":{"id":58788,"name":"SAIC","domain":"saic.com","url":"https://alion.io/company/saic","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":78,"open_postings":93,"ghost_share":0,"stale_share":0.892,"repost_share":0.011,"time_to_fill_p50_days":24,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Princeton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HPC","optional":false},{"name":"Linux","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-05T21:09:52Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-08T10:40:47Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"SAIC is seeking a Help Desk Technician resource to support a 24x7 data center and its users at a customer site in Princeton, NJ. The candidate will help manage the operation of the supercomputer, associated systems, and support the user's computer systems in a heterogeneous environment. Activities will include the monitoring of batch compute jobs, network performance, and facility infrastructure. The candidate will be working with highly technical climate scientists and must have great communication skills to respond to user requests in a user-friendly and professional manner.\nDuties and Responsibilities:\nUnder the guidance of professional staff, troubleshooting computer hardware problems, analyzing production job performance issues, and proactively monitoring performance of the Laboratories networking environment to identify and coordinate resolution of problems.\nMonitor all health of local and remote systems within the High-Performance Program.\nAnswer Help Desk requests at a Tier I Level, providing adequate triage and follow-up.\nDevelop and maintain scripts for operation use.\nEscalate HPC issues to system and vendor staff.\nTroubleshoot user issues, responding to Help Desk tickets, keeping users informed of resolution progression.\nSystem deployments and routine maintenance such as patching, updates.\nTriage and investigate tickets for users as they come in.\nPerform operations level technical tasks i.e. reset passwords, resolve printing/scanning issues, peripheral hardware issues.\nPerform operations logistics such as building checks, package logging, visitor processing, answer phone calls.\nUnpack and relocate computer hardware to include laptops, desktops, servers, monitors and printers.\nTaking on non-interference projects. \n Qualifications\nHigh School Diploma with 3+ years of experience.\nUS Citizenship required with the ability to obtain and maintain a Public Trust clearance.\nExperience working directly with general Information Technology.\nExperience working with Windows, Linux, and/or Mac Systems.\nAll candidates MUST be able to perform 12-hour shift work including overnight, weekend work, and OT, as scheduled or as necessary. This position will alternate with approximately 12 hour shifts, 3 days during the first week of a period and 4 days the second week of the period for a total of 80 hours per period.\nCandidate must be capable of lifting up to 50lbs unassisted.","description_format":"text","description_chars":2407,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":true,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Digital Government","Systems Integrators","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-11-08T10:40:47Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":24,"reasons":["conf:1","win:early","comp:junior,brand"],"computed_at":"2026-11-08T12:02:05Z"},"pay":null,"html_url":"https://alion.io/job/saic-help-desk-engineer-i","json_url":"https://alion.io/job/saic-help-desk-engineer-i.json","meta":{"generated_at":"2026-11-08T12:02:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25734,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58788},"rest":"https://alion.io/mcp/rest/get_company?id=58788"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsaic-help-desk-engineer-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsaic-help-desk-engineer-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsaic-help-desk-engineer-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/saic-help-desk-engineer-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsaic-help-desk-engineer-i"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3938262}},{"tool":"search_jobs","arguments":{"company":"saic.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3938262},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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