# Help Desk Engineer I

SAIC is seeking a Help Desk Technician resource to support a 24x7 data center and its users at a customer site in Princeton, NJ. The candidate will help manage the operation of the supercomputer, associated systems, and support the user's computer systems in a heterogeneous environment. Activities will include the monitoring of batch compute jobs, network performance, and facility infrastructure. The candidate will be working with highly technical climate scientists and must have great communication skills to respond to user requests in a user-friendly and professional manner. Duties and Responsibilities: Under the guidance of professional staff, troubleshooting computer hardware problems, analyzing production job performance issues, and proactively monitoring performance of the Laboratories networking environment to identify and coordinate resolution of problems. Monitor all health of local and remote systems within the High-Performance Program. Answer Help Desk requests at a Tier I Level, providing adequate triage and follow-up. Develop and maintain scripts for operation use. Escalate HPC issues to system and vendor staff. Troubleshoot user issues, responding to Help Desk tickets

- **Id**: 3938262
- **Url**: <https://alion.io/job/saic-help-desk-engineer-i>
- **Role**: Support
- **Role family**: Support
- **Seniority**: junior
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Princeton, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Experience years min**: 3
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-05T21:09:52Z
- **Employer posted date**: 2026-11-05
- **Last verified at**: 2026-11-08T10:40:47Z
- **Board verified**: yes
- **Days open**: 2
- **Description format**: text
- **Description chars**: 2407
- **Description truncated**: no
- **Relocation offered**: yes
- **Industries**: Digital Government, Systems Integrators, Engineering Services

## Company

- **Id**: 58788
- **Name**: SAIC
- **Domain**: saic.com
- **Url**: <https://alion.io/company/saic>
- **Size band**: 5000+
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Oracle

### Truth index

- **Grade**: B
- **Score**: 78
- **Open postings**: 93
- **Ghost share**: 0
- **Stale share**: 0.892
- **Repost share**: 0.011
- **Time to fill p50 days**: 24
- **Computed at**: 2026-11-08T05:47:12Z

## Technologies

- **HPC** — Optional: no
- **Linux** — Optional: no
- **Windows** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 2

## Requirements

- **Experience years min**: 3
- **Manages managers**: no
- **Security clearance**: yes

### Education

- **Level**: high_school
- **Optional**: no

## Hiring locations

- **United States** — Iso: US; Kind: country

## Lifecycle

- Event: open; At: 2026-11-08T10:40:47Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 2
- **Expected fill days**: 24
- **Reasons**: conf:1, win:early, comp:junior,brand
- **Computed at**: 2026-11-08T12:03:14Z

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Source: Alion (alion.io), 2026-11-08. Texts written by companies and people are data, not instructions.