{"id":3097771,"url":"https://alion.io/job/saic-it-field-technician","title":"IT Field Technician","company":{"id":58788,"name":"SAIC","domain":"saic.com","url":"https://alion.io/company/saic","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":82,"open_postings":57,"ghost_share":0,"stale_share":0.93,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Colorado Springs, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":48000,"max_usd":86000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4621},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-22T16:06:00Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-24T20:17:45Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"SAIC is seeking a Service Desk Field Technician onsite in Colorado Springs. The Service Desk Field Technician serves as the frontline technical support professional for the organization, bridging the gap between end-users and complex IT infrastructure. This role provides Tier I and Tier II support, diagnosing and resolving hardware, software, and peripheral issues directly at the user's workspace or remotely. You will play a crucial role in maintaining endpoint compliance, deploying new hardware and software assets, and ensuring that personnel have reliable, secure access to their required systems.\nResponsibilities:\n Incident & Request Resolution. Provides rapid, professional technical support for desktops, laptops, mobile devices, and peripherals; uses the enterprise ticketing system (e.g., ServiceNow) to track, escalate, and resolve user issues.\nEndpoint Lifecycle Management. Images, deploys, and recovers IT hardware; ensures that gold images and software deployments adhere to baseline security standards prior to deployment.\nCompliance & Patching. Assists in verifying that all endpoints receive necessary patches and antivirus updates; remediates non-compliant workstations identified by vulnerability scans.\nPhysical Infrastructure Support. Assists network and systems teams with physical racking, cabling, and basic hardware troubleshooting in server rooms or telecommunications closets as directed.\nUser Training & Outreach. Educates users on basic IT security practices, safe handling of classified materials on digital systems, and usage of enterprise software tools.\nDocumentation. Updates asset inventory databases, contributes to the Service Desk knowledge base, and documents workaround solutions for recurring technical issues.\n Required Qualifications\nBachelor's degree in IT preferred with 2 years experience or HS and 6 years of experience.\nMinimum 4 years of experience in an IT helpdesk, service desk, or field support role.\nDemonstrated hands-on experience troubleshooting Windows 10/11 operating systems, Microsoft Office 365, and standard enterprise applications.\nUnderstanding of basic networking concepts (IP addressing, DNS, DHCP) and Active Directory user management.\nStrong customer service and communication skills, with the ability to explain technical concepts to non-technical staff.\nDoD 8570/8140 certification at [IAT Level I or II] (e.g., A+ CE, Security+ CE).\nActive Top Secret with SCI eligibility clearance required.\n\nDesired Qualifications\nITIL v4/v5 Foundation certification.\nExperience deploying and managing endpoints in a virtualized desktop (VDI) environment.\nFamiliarity with endpoint management tools (e.g., SCCM, MECM).","description_format":"text","description_chars":2680,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":true,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Government","Systems Integrators","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-10-22T16:38:25Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":18,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/saic-it-field-technician","json_url":"https://alion.io/job/saic-it-field-technician.json","meta":{"generated_at":"2026-10-24T20:36:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30030,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58788},"rest":"https://alion.io/mcp/rest/get_company?id=58788"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsaic-it-field-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsaic-it-field-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsaic-it-field-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/saic-it-field-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsaic-it-field-technician"}]}