{"id":2085839,"url":"https://alion.io/job/saic-lead-servicenow-developer","title":"Lead ServiceNow Developer","company":{"id":58788,"name":"SAIC","domain":"saic.com","url":"https://alion.io/company/saic","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":80,"open_postings":49,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-10-08T05:49:30Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Washington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":101000,"max_usd":210000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":141},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Agile","optional":false},{"name":"Azure","optional":false},{"name":"CI/CD","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"JavaScript","optional":false},{"name":"Kanban","optional":false},{"name":"LDAP","optional":false},{"name":"Rest API","optional":false},{"name":"Scrum","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-08-20T15:05:02Z","employer_posted_date":"2026-08-20","last_verified_at":"2026-10-09T03:42:47Z","board_verified":true,"closed_at":null,"days_open":49,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":49},"description":"SAIC is looking for a Lead ServiceNow Developer to join our team in Washington, DC. The Lead ServiceNow Developer's primary responsibilities include providing the design and delivery of technical solutions and custom application development within the ServiceNow environment. Candidate must have a strong understanding and experience of software engineering and the ServiceNow platform. This individual needs to have a solution-driven mindset to best work through the deliverables around the needs of the organization. Excellent communication and documentation skills are extremely important for this individual to be successful!\nThis role requires on-site work in Washington, D.C. 3 days per week.\nPrimary Responsibilities:\nServe as a strong technical lead for the ServiceNow platform, providing technical direction, development standards, and best practices across all ServiceNow applications.\nLead design, development, configuration, testing, deployment, and support of new ServiceNow applications, modules, workflows, integrations, and catalog items.\nTranslate complex business requirements into scalable, secure, and maintainable technical solutions aligned with organizational strategy.\nEstablish and enforce ServiceNow development standards, coding guidelines, governance processes, and platform best practices.\nLead technical design reviews and code reviews to ensure quality, maintainability, performance, and security of platform solutions.\nMentor, coach, and provide technical guidance to ServiceNow Developers and Administrators while fostering knowledge sharing and continuous improvement.\nArchitect and develop enterprise integrations using REST, IntegrationHub, MID Servers, LDAP, Single Sign-On (SSO), web services, and other enterprise technologies.\nDesign and implement complex automation solutions using Flow Designer, IntegrationHub, Workflow, Script Includes, Business Rules, APIs, Scheduled Jobs, and Event Management.\nCollaborate with Enterprise Architects, Business Analysts, Product Owners, and IT leadership to develop platform roadmaps and long-term technical strategies.\nLead technical planning for platform upgrades, new ServiceNow releases, and adoption of emerging platform capabilities.\nEvaluate and recommend new ServiceNow products, modules, and platform features that improve operational efficiency and business value.\nOversee platform performance, scalability, reliability, and security while ensuring adherence to organizational architecture and governance standards.\nDesign and maintain Service Catalog offerings, Knowledge Management solutions, and self-service capabilities.\nEnsure CMDB integrity by supporting Configuration Management, Common Service Data Model (CSDM), Discovery, and Service Mapping initiatives.\nDesign and implement role-based security, ACLs, application scopes, and data protection strategies.\nPartner with IT Service Management teams to continuously improve Incident, Problem, Change, Request, Knowledge, Asset, CMDB, and related business processes.\nParticipate in strategic planning, resource estimation, project planning, and technical risk assessments.\nDrive continuous platform improvement by identifying technical debt, optimization opportunities, and modernization initiatives.\nProvide technical leadership during platform upgrades, major releases, and enterprise-wide implementation projects.\n Bachelor's degree and ten (10) years of related experience, Master's degree and eight (8) years of related experience, (4 years experience in lieu of degree)\nAbility to obtain and maintain a Public Trust requiring U.S. Citizenship or Green Card.\n8+ years of ServiceNow development experience supporting enterprise-level implementations.\nDemonstrated experience serving as a technical lead on large ServiceNow implementations or enterprise platform initiatives.\nExtensive experience designing scalable ServiceNow solutions across multiple applications and business units.\nAdvanced experience with:ITSM\nITOM\nCMDB\nCSDM\nService Catalog\nEmployee Center\nService Portal\nFlow Designer\nIntegrationHub\nKnowledge Management\nWorkspace Management\nNow Assist\nEnterprise Architecture\n\nAdvanced JavaScript development skills including Script Includes, Business Rules, UI Actions, Client Scripts, UI Policies, Scripted REST APIs, and Glide APIs.\nStrong experience with HTML, CSS, AngularJS, REST APIs, JSON, XML, OAuth, and web service integrations.\nExperience integrating ServiceNow with enterprise systems using APIs, middleware, LDAP, SSO, Azure AD/Active Directory, cloud services, and third-party platforms.\nStrong understanding of ServiceNow platform architecture, application scoping, update sets, source control, CI/CD, and release management.\nExperience with ServiceNow platform upgrades, release planning, and regression testing strategies.\nExperience implementing security best practices including ACLs, encryption, authentication, and platform governance.\nDeep understanding of ITIL processes and IT Service Management best practices.\nExperience leading Agile development teams utilizing Scrum or Kanban methodologies.\nExperience estimating technical work, planning project deliverables, and managing technical risks.\nAbility to analyze complex business requirements and design enterprise-scale technical solutions.\nExcellent analytical, troubleshooting, and problem-solving skills.\nOutstanding written and verbal communication skills with the ability to communicate effectively with executives, architects, developers, and business stakeholders.\nPreferred Qualifications:\nServiceNow Certified System Administrator (CSA).\nServiceNow Certified Application Developer (CAD).\nServiceNow Certified Implementation Specialist (one or more).\nServiceNow Certified Technical Architect (CTA) or working toward certification.\nITIL Foundation v4 certification.\nExperience with AI-powered capabilities including Now Assist, Virtual Agent, Predictive Intelligence, and Generative AI.\nExperience leading enterprise platform modernization or digital transformation initiatives.","description_format":"text","description_chars":6018,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital 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