{"id":3727159,"url":"https://alion.io/job/saic-print-and-deskside-support-lead","title":"Print and Deskside Support Lead","company":{"id":58788,"name":"SAIC","domain":"saic.com","url":"https://alion.io/company/saic","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":78,"open_postings":83,"ghost_share":0,"stale_share":0.88,"repost_share":0.012,"time_to_fill_p50_days":24,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Arlington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-04T00:40:37Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-06T19:26:20Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"We are seeking an experienced Print and Deskside Support Lead to oversee enterprise deskside and print support operations in a fast-paced federal environment. The ideal candidate brings strong hands-on technical skills, proven team leadership experience, and a customer-first mindset aligned with ITIL best practices.\nResponsibilities\nLead and mentor deskside support technicians, coordinating workload, ticket triage, and escalation across Tier I-III incidents\nServe as primary escalation point for complex hardware, software, and connectivity issues across Windows 10/11 enterprise environments\nAdminister and troubleshoot enterprise printer, scanner, and copier systems, including network authentication, driver management, and hardware diagnostics\nExperience with enterprise print applications that will be used to monitor, test, and upgrade firmware for network printers. \nExperience troubleshooting a wide range of print/scan functionality including scan-to-email and using PIV authentication to print documents. \nDispatch and coordinate warranty/maintenance repair with 3rd party vendor\nInterface with technical teams (Server, Network, Security) to help resolve complex printer issues.Support remediation of security vulnerabilities by applying certificates and upgrading printer firmware. \n\nManage endpoint lifecycle including deployment, imaging, configuration, hardware refresh, and asset disposition\nSupport user lifecycle activities including onboarding, offboarding, and MACD requests\nMaintain documentation and knowledge records within ServiceNow ITSM\nParticipate in stakeholder meetings to drive service improvement initiatives\n Required Qualifications:\nAA Degree in related discipline and six (6) years or more of related experience; Or, High School and eight (8) years of related experience with relevant certification\n5+ years of Tier II/III deskside support experience in enterprise or federal environments\nDemonstrated experience leading or mentoring technical support teams\nHands-on experience with enterprise print environment administration and troubleshooting\nProficiency with Microsoft 365, Active Directory, Azure AD, and Windows 10/11\nExperience with endpoint management tools such as IBM BigFix or Microsoft Intune\nFamiliarity with VPN, VDI (Citrix/Horizon), and remote support tools\nStrong documentation skills and experience with ServiceNow or similar ITSM platforms\nAbility to obtain and maintain a Public Trust federal clearance\nPreferred Qualifications:\nExperience supporting federal agency IT environments\nKnowledge of NIST security standards and asset disposition procedures\nITIL Foundation certification or equivalent experience","description_format":"text","description_chars":2664,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":true,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Government","Systems Integrators","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-11-04T06:13:29Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":24,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/saic-print-and-deskside-support-lead","json_url":"https://alion.io/job/saic-print-and-deskside-support-lead.json","meta":{"generated_at":"2026-11-06T20:16:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4349,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58788},"rest":"https://alion.io/mcp/rest/get_company?id=58788"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsaic-print-and-deskside-support-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsaic-print-and-deskside-support-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsaic-print-and-deskside-support-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/saic-print-and-deskside-support-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsaic-print-and-deskside-support-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3727159}},{"tool":"search_jobs","arguments":{"company":"saic.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3727159},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}