Program Manager

SAIC is seeking an experienced, results-driven Program Manager to lead the delivery of mission-critical Information Technology (IT) Operations and Maintenance (O&M) services supporting the U.S. Department of Health and Human Services (HHS). The Program Manager will be responsible for overall program execution, operational performance, financial management, customer engagement, and delivery excellence. This individual will serve as the primary interface with government leadership, ensuring the successful delivery of reliable, secure, scalable, and cost-effective IT services aligned with HHS mission priorities. The ideal candidate is a proactive, hands-on leader with demonstrated experience managing complex federal IT programs, leading multidisciplinary technical teams, driving continuous service improvement, and building trusted relationships with federal customers.

 Oversee day-to-day O&M activities, including incident management, problem resolution, change management, release coordination, system monitoring, and operational support.

 Ensure high system availability, reliability, security, and responsiveness to customer needs.

 Drive continuous process improvements through ITIL-based service management practices, automation, and operational efficiencies.

 Collaborate with technical leads to develop and implement strategies for system optimization, modernization, and technical debt reduction.

 Ensure compliance with applicable HHS security policies, federal cybersecurity requirements, and agency-specific operational standards.

 Support effective coordination between operations, cybersecurity, infrastructure, application development, and other technical teams.

Required Education and Experience:

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business Administration, or a related field and 17 years pf experience.
• 10+ years of relevant experience supporting federal IT programs, including significant experience in program or project management.
• Demonstrated experience managing complex federal IT O&M contracts with responsibility for technical performance, staffing, financial management, and customer satisfaction.
• Experience leading multidisciplinary teams delivering enterprise IT operations, application support, infrastructure services, or related technical capabilities.
• Strong understanding of federal contracting environments, contract performance requirements, and government customer engagement.
• Experience managing budgets, forecasts, program profitability, and subcontractor relationships.

  Working knowledge of ITIL service management principles, SLAs, KPIs, and operational performance metrics.

• Excellent executive communication, leadership, problem-solving, and relationship management skills.
• Ability to effectively manage competing priorities, operational risks, and evolving customer requirements.
• Ability to meet applicable federal customer suitability and background investigation requirements.