{"id":3570387,"url":"https://alion.io/job/saic-service-desk-specialist","title":"Service Desk Specialist","company":{"id":58788,"name":"SAIC","domain":"saic.com","url":"https://alion.io/company/saic","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":78,"open_postings":82,"ghost_share":0,"stale_share":0.89,"repost_share":0.012,"time_to_fill_p50_days":24,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Springfield, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":51000,"max_usd":98000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":608},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Bash","optional":false},{"name":"DHCP","optional":false},{"name":"Hyper-V","optional":false},{"name":"Linux","optional":false},{"name":"MS SQL","optional":false},{"name":"NIST 800-53","optional":false},{"name":"PowerShell","optional":false},{"name":"Red Hat","optional":false},{"name":"Service Desk","optional":false},{"name":"TCP/IP","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-26T20:09:56Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-04T11:39:35Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"SAIC is seeking a Service Desk Specialist to provide operational support, maintenance, and troubleshooting for mission-critical IT systems on the MAJESTIC Joint Program Office (JPO) Team. In this hands-on role, the Service Desk Specialist will support a broad range of IT systems and services, ensuring seamless operations and delivering end-user support in a dynamic, high-priority environment.\nThe ideal candidate will bring expertise in Windows Server, Red Hat Enterprise Linux (RHEL), virtualized environments, and user-facing support, alongside a proactive and resourceful attitude to help resolve technical challenges for local and geo-graphically dispersed stakeholders. This position requires on-site support at Springfield, VA.\nKey Responsibilities:\nRespond to and resolve end-user support requests and incidents, providing hardware and software solutions to ensure operational continuity\nIdentify technical issue type and elevate/route to appropriate internal team as appropriate\nSupport the configuration and operation of virtualized environments, such as VMware or Nutanix Hyper-Converged Infrastructure (HCI) systems\nPerform daily infrastructure monitoring, identifying issues and proactively route change requests to resolve system alerts to maintain stability and performance\nDevelop and maintain system documentation such as standard operating procedures (SOPs), troubleshooting guides, and frequently asked questions (FAQs)\nCollaborate with cross-functional support teams to address technical challenges and integrate new hardware/software into the enterprise IT environment. \nDiagnose and resolve hardware, software, and networking issues in a timely manner to minimize system downtime\n Required Qualifications:\nEducation:\nAssociates Degree\nCertifications (CWF Requirements):\nCandidates must satisfy Cybersecurity Workforce Framework (CWF) ID 451 (System Administrator - Intermediate Level) requirements, as outlined by Navy COOLThis requirement can be met by possessing one or more of the following qualifying certifications: \n\nCompTIA Cloud+ \nCompTIA Security+ \nGIAC Global Industrial Cyber Security Professional (GICSP) \nGIAC Security Essentials Certification (GSEC) \nSystems Security Certified Practitioner (SSCP)\nOR This requirement can be met through:\nABachelor’s Degree in Cybersecurity, Computer Science, IT, or a related field\nExperience:\n1-3 years of professional experience managing and supporting enterprise-levelIT environments\nTechnical Skills:\nKnowledge of Red Hat Enterprise Linux (RHEL) operating systems for basic system configuration, updates, and troubleshooting\nExperience working with virtualized environments, such as VMware, Nutanix, or Hyper-V, including basic virtual machine setup and administration\nFamiliarity with IT hardware maintenance, repair, and installation, supporting workstations, laptops, printers, and related peripherals\nGeneral understanding of networking concepts, including TCP/IP, VLANs, DHCP, and connectivity troubleshooting\nBasic knowledge of IT automation and scripting tools (e.g., PowerShell, Bash) to assist in automating repeatable processes\nAwareness of security standards such as NIST 800-53, DoD RMF, and system hardening methodologies\nClearance Requirement:\nActiveTS/SCI clearance with the ability to obtain and maintain aTS/SCI with Poly\nCandidate must be a US Citizen\nWork Environment and Notes:\nOn-Site Work: All work must be conductedon-site in Springfield, VA\nTravel: up to 25% to CONUS/OCONUS locations\nProgram Scope: Supports on-premises enterprise IT environments, including virtualized Windows servers, MS SQL Server databases, and networking layers\n 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