{"id":2085819,"url":"https://alion.io/job/saic-servicenow-developer-3","title":"ServiceNow Developer","company":{"id":58788,"name":"SAIC","domain":"saic.com","url":"https://alion.io/company/saic","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":80,"open_postings":54,"ghost_share":0,"stale_share":0.981,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Colorado Springs, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":94000,"max_usd":195000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":456},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"JavaScript","optional":false},{"name":"PowerShell","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SOAP","optional":false},{"name":"Agile","optional":true},{"name":"Scrum","optional":true}],"status":"live","first_seen_at":"2026-08-14T19:37:26Z","employer_posted_date":"2026-08-14","last_verified_at":"2026-10-11T03:52:13Z","board_verified":true,"closed_at":null,"days_open":57,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":57},"description":"We are seeking a highly skilled and motivated senior-level ServiceNow Software Developer with a focus on IT Service Management (ITSM) with expanding responsibilities into ITOM and ITAM. As part of our talented team, you will play a critical role in the design, development, and implementation of ServiceNow solutions that streamline and enhance our clients' service delivery, incident resolution, and overall IT service operations. You will serve as a technical leader, mentoring junior developers and driving architectural decisions across ITSM implementations while preparing for ITOM/ITAM expansion. This is a hybrid role but candidates will have to go onsite to our Colorado springs office 3-4 days per week. Candidates must reside in Colorado Springs.\nKey Responsibilities:\nDevelop and configure ServiceNow applications using ITSM modules (Incident, Problem, Change, Request Management), ensuring alignment with clients' strategic goals and requirements.\nLead the design and architecture of complex ITSM solutions, establishing development standards and best practices across the team.\nMentor and provide technical guidance to junior and mid-level developers on ITSM implementations.\nCollaborate with stakeholders, including business analysts and project managers, to gather and define system requirements and design solutions.\nArchitect and optimize ITSM processes including advanced SLA management, assignment rules, escalation procedures, and notification workflows.\nPerform data analysis, integrations, and migration activities to ensure accurate and seamless data flow within ServiceNow.\nUnderstand the uses and abilities of App Engine Studio (AES) within ServiceNow.\nCustomize and enhance ServiceNow's ITSM features, workflows, and functionalities to meet the unique needs of our clients.\nDesign and implement enterprise-level knowledge management solutions to support incident resolution and self-service.\nThorough understanding and strong ability to create catalog items and customize workflows.\nDevelop and maintain comprehensive reporting and dashboards to provide executive visibility into ITSM performance metrics and KPIs.\nConduct system testing, troubleshooting, and debugging to ensure the highest level of quality and performance.\nProvide technical support and maintenance for ServiceNow implementations, ensuring system stability and uptime.\nContinuously stay updated with the latest ServiceNow features, best practices, and industry trends to drive innovation and improvement.\nSupport roadmap planning for ITOM (Discovery, Service Mapping, Event Management) and ITAM (Hardware/Software Asset Management) implementations.\nParticipate in CMDB health initiatives to ensure data integrity and readiness for ITOM/ITAM expansion.\n Bachelors Degree and 14 years of experience. Masters and 12 years of experience.\n7+ years of experience in ServiceNow development and configuration, with a strong focus on ITSM modules.\n3+ years of experience in a senior or lead developer capacity.\n Required: ServiceNow Certified System Admin (CSA) or ServiceNow Certified Application Developer (CAD).\n Secret Clearance required.\nCandidates must be U.S. Citizens.\nProficiency in scripting languages such as JavaScript, GlideScript, and PowerShell.\nExpert-level understanding of ITIL frameworks and ITSM best practices; working knowledge of ITOM and ITAM concepts.\nExperience with REST/SOAP APIs, Web Services, and integrations with third-party systems.\nExpert-level experience configuring SLAs, OLAs, and advanced workflow automation within ITSM.\nStrong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.\nExcellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.\nDemonstrated ability to mentor junior team members and lead technical discussions with stakeholders.\nCurrent ServiceNow Certified System Administrator (CSA) required and will be verified.\nPreferred Skills:\nExperience with ServiceNow Virtual Agent, Predictive Intelligence, and Performance Analytics for ITSM.\nFamiliarity with Agent Workspace and Configurable Workspace customization.\nFoundational knowledge of ITOM (Discovery, Service Mapping, Event Management) and ITAM (HAM, SAM) for future implementation phases.\nUnderstanding of CMDB architecture, CI relationships, and data quality best practices.\nKnowledge of Agile/Scrum methodologies and project management tools.\nExperience with ServiceNow platform upgrades and DevOps practices.\nDesired: CIS-ITSM (strongly preferred), CIS-Discovery, CIS-HAM, CIS-SAM, ITIL 4.","description_format":"text","description_chars":4629,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":3,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":true,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Government","Systems Integrators","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-10-08T12:16:30Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.223,"p_room":0.28,"age_days":56,"expected_fill_days":12,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/saic-servicenow-developer-3","json_url":"https://alion.io/job/saic-servicenow-developer-3.json","meta":{"generated_at":"2026-10-11T04:15:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2704,"day_limit":5000,"remaining_today":2296,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58788},"rest":"https://alion.io/mcp/rest/get_company?id=58788"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsaic-servicenow-developer-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsaic-servicenow-developer-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsaic-servicenow-developer-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/saic-servicenow-developer-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsaic-servicenow-developer-3"}]}