{"id":2228306,"url":"https://alion.io/job/saic-servicenow-developer-4","title":"ServiceNow Developer","company":{"id":58788,"name":"SAIC","domain":"saic.com","url":"https://alion.io/company/saic","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":80,"open_postings":53,"ghost_share":0,"stale_share":0.981,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"staff","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":97000,"max_usd":214000,"period":"year","method":"global_role_seniority_cell","sample_n":386},"experience_years_min":9,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-08T22:21:55Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-13T06:47:42Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Responsibilities:\nCustomer Service Management (CSM)\nDesign, configure, and maintain ServiceNow Customer Service Management (CSM) capabilities, including:Case Management\nService Operations\nKnowledge Management\nCustomer Portals and Experience Components\nRequest and Entitlement Management\nDigital Engagement and Self-Service capabilities\n\nDesign customer and mission support workflows that improve case resolution, service visibility, and customer experience\nDevelop and maintain service catalogs, workflows, dashboards, reports, and automation supporting customer-facing operations\nConfigure integrations between ServiceNow CSM and enterprise systems using REST APIs, Integration Hub, and approved middleware solutions\nNow Assist Implementation and AI Enablement\nLead the implementation and configuration of ServiceNow Now Assist capabilities supporting CSM and related business functions\nConfigure AI-powered features including:Case summarization\nRecommended responses\nKnowledge generation\nSearch augmentation\nConversational experiences and Virtual Agent enhancements\n\nDevelop AI operational procedures governing:Model usage and access controls\nPrompt and output governance\nData protection and privacy controls\nHuman review and approval processes\nAI performance monitoring and auditing\n\nSupport AI capability testing, validation, and accreditation activities in accordance with Government security and compliance requirements\nAI Governance and Compliance\nEstablish and maintain governance processes for Now Assist and Generative AI capabilities, including:Responsible AI practices\nData classification and handling\nAuditability and traceability\nUser access and role-based controls\nAI risk assessments\nChange and release management for AI-enabled features\n\nCollaborate with ISSO/ISSM personnel to ensure AI implementations align with:RMF 2.0 requirements\nDoD cybersecurity guidance\nData protection and privacy policies\nGovernment-approved AI governance frameworks\n\nOperations and Maintenance (O&M)\nServe as a primary technical lead for ServiceNow CSM and Now Assist operations\nMonitor application health, performance, and AI feature effectiveness\nTroubleshoot and remediate:Availability issues\nAccess control issues\nAI capability failures\nIntegration issues\nKnowledge and search performance issues\n\nSupport upgrades, patching, release management, backup and recovery activities\nDevelop and maintain operational documentation, SOPs, architecture diagrams, and governance artifacts\n Required Qualifications:\nBachelors and 9+ years of industry experience; relevant years of experience may be accepted in lieu of degree\nA Minimum of a Secret clearance is required\nServiceNow Certified System Administrator (CSA)\nServiceNow AI or Now Assist implementation experience\nExperience establishing AI governance frameworks in regulated environments\nExperience supporting ServiceNow in DoD, Federal, GCC High, IL4, or IL5/IL6 environments\nFamiliarity with:DoD AI Ethical Principles\nAI governance and operational oversight processes\n\nExperience with large-scale ServiceNow CSM and AI deployments supporting enterprise customers","description_format":"text","description_chars":3111,"description_truncated":false,"requirements":{"experience_years_min":9,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":true,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Government","Systems Integrators","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-10-10T17:26:38Z"}],"visa":[],"liveness":{"score":53,"band":"ok","label":"Likely open","p_open":1,"p_active":0.593,"p_room":0.9,"age_days":4,"expected_fill_days":12,"reasons":["conf:2","stale_co","win:mid","comp:brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/saic-servicenow-developer-4","json_url":"https://alion.io/job/saic-servicenow-developer-4.json","meta":{"generated_at":"2026-10-13T08:45:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13042,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58788},"rest":"https://alion.io/mcp/rest/get_company?id=58788"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsaic-servicenow-developer-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsaic-servicenow-developer-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsaic-servicenow-developer-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/saic-servicenow-developer-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsaic-servicenow-developer-4"}]}