{"id":3188518,"url":"https://alion.io/job/saic-site-support-help-desk","title":"Site Support Help Desk","company":{"id":58788,"name":"SAIC","domain":"saic.com","url":"https://alion.io/company/saic","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":83,"open_postings":59,"ghost_share":0,"stale_share":0.898,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Little Rock, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":90000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":608},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GCP","optional":false},{"name":"Linux","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-19T17:12:47Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-28T01:41:37Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"SAIC is seeking a Site Support II to provide support for Cyber Operations Courses in Little Rock, Arkansas.\nOur team is looking for a Site Support II interested in supporting infrastructure for defensive cyber operations (DCO) courses. Consider joining our amazing team at Little Rock Air Force Base. You will work with a team of talented and supportive people dedicated to teaching and enabling operators defending our nation’s critical systems.\nResponsibilities:\nEnsure smooth IT operations at the schoolhouse to include classroom IT hardware setup and tear down.\nKey interface for user support on new accounts, issuing new desktop/laptop, and software needs.\nTier 2 support, ticket handling, change management.\nIT Support for diagnosing, troubleshooting, repairing and debugging Laptop/desktop, servers, networks, printers, and Software systems. Root-Cause analysis / Independent Troubleshooting\nResponsibilities include oversight and integration support of existing hardware, software, network configurations and new system initiatives for all sites within area of responsibility.\nInstallation of software maintenance releases or hardware upgrades including the oversight of the installation process and test procedures to diagnose and resolve product performance problems at installation.\nIdentifies areas requiring product improvement and implements upgrades to hardware and software.\nProvides feedback and customer support regarding product performance problems and suggested solutions which may require product exchanges or more complex problem solving.\nGeneral supervision and instructions given for routine work, and detailed instructions given for new activities or special assignments.\nThis role has physical requirements associated with developing content at systems such as computers and part task trainers.\nCandidate must be able to lift items up to 25 lbs. regularly, up to 50 lbs occasionally, and team lift heavier items rarely. \nThis role requires a mix of standing and sitting and requires bending, stooping, crouching, kneeling, and crawling to set up equipment. \nRegular performance of fine manipulation associated with working at a computer is expected and this role can include handling small parts in part task trainers.\n Required Education:\nAA Degree in related discipline and one year related experience; Or, High School and two (2) years of related experience with relevant certification.\nQualifications:\nAbility to configure laptops and workstations.\nAbility to work independently and coordinate changes in production/test environments.\nBasic understanding of TCP/IP, routers, switches, and Virtual Private Networks (VPNs).\nExperience with Windows and Linux Operating Systems.\nExperience with Google Cloud Platform (GCP) is desired but not required.\nMust be able to lift a minimum of 50lbs as well as be physically capable of maneuvering under and around desk.\nClearance:\nActive Secret security clearance, must be capable of obtaining a TS/SCI clearance.","description_format":"text","description_chars":2983,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":true,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Government","Systems Integrators","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-10-24T00:56:30Z"}],"visa":[],"liveness":{"score":53,"band":"ok","label":"Likely open","p_open":1,"p_active":0.584,"p_room":0.9,"age_days":7,"expected_fill_days":18,"reasons":["conf:1","stale_co","velocity","win:mid","comp:junior,brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/saic-site-support-help-desk","json_url":"https://alion.io/job/saic-site-support-help-desk.json","meta":{"generated_at":"2026-10-28T05:39:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7405,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58788},"rest":"https://alion.io/mcp/rest/get_company?id=58788"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsaic-site-support-help-desk"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsaic-site-support-help-desk"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsaic-site-support-help-desk"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/saic-site-support-help-desk\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsaic-site-support-help-desk"}]}