Switchboard Operator

Position Overview

SAIC is looking for outstanding Switchboard candidates to join our Defense & Civilian Sector in support of the US Department of Transportation. The DOT Switchboard Agent is the first line of contact with the DOT customer base.

Switchboard Operator Duties and Responsibilities

• Answer Incoming Calls
  • Switchboard operators answer incoming calls and redirect calls to the appropriate DOT department, using the Switchboard Directory and other DOT resources
  • Research the DOT intranet and/or internet to assist with providing the caller with information
• Clerical Tasks
  • Record calls daily in spreadsheet
  • Research, collect, and verify Switchboard Directory information for customers and DOT personnel
  • Maintain the Switchboard Directory to ensure accuracy of phone numbers, email addresses or websites
• Train new staff

Required Experience:

• High school diploma and 2 years of working experience required
• Must have 1 year of experience providing customer service support in a business organization
• Excellent phone skills
• Top-notch communication and listening skills
• Basic computer proficiency
• Experience in a customer service role (preferred)
• Must possess a High School Diploma
• Degree may be substituted with 2 additional years of related experience
• Must be able to obtain a Public Trust Clearance
• U.S. citizenship required