{"id":2085792,"url":"https://alion.io/job/saic-video-teleconferencing-services-technician","title":"Video Teleconferencing Services Technician","company":{"id":58788,"name":"SAIC","domain":"saic.com","url":"https://alion.io/company/saic","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":83,"open_postings":71,"ghost_share":0,"stale_share":0.873,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Washington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":52000,"max_usd":91000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4938},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-07T20:38:51Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-31T02:17:40Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"The Vanguard 2.2.1 program has an opening for a VTS (Video Teleconferencing Services) Technician to support the Department of State (DOS) Bureau of Diplomatic Technology (DT).\nThe qualified person will support the daily responsibilities of the VTS Technician to include working/coordinating with a team of Tier II technicians and operational staff to support the DT mission. The VTS Technician will provide knowledge and technical support to video associated teleconference (VTS) equipment and customers. Equipment may include large monitors/displays, projectors, video cameras, and hardware located within the DOS video conferencing rooms.\nThis role is in Washington, DC and allows 1 day of telework per week. The role could require minimal travel.\nDescription of Duties:\nProvide Tier I & Tier II support to Department of State at domestic and overseas \nTroubleshoot and support VTS and conference room requests.\nSupport site registration requests for conference room installations.\nDocumentation support to VTS related processes and procedures/SOPs.\nManage and maintain VTS location data and track reporting on systems utilization, and performance analysis.\nInstall/upgrade hardware and software related to conference room VTS equipment.\nProvide on the spot support to VTS equipment (ie. audio/video) during conference meetings to ensure proper functionality and performance.\nConduct periodic testing and documentation support to audit proper functioning of VTS equipment.\nTracking VTS support requests via ServiceNow ticketing system.\n Required Education & Technical Skills:\nAA Degree in related discipline and three (3) years related experience; Or, High School and five (5) years related experience with relevant certification.\nCustomer focused with ability to communicate proactively and effectively.\nFamiliarity with operating, supporting, and maintaining VTS systems\nExperience with WebEx, Cisco/Tandberg Codecs, Multipoint Controlling Units (MCU) and/or associated audio/video equipment.\nSupport Cisco Telepresence system and WebEx.\nExperience communicating with customers and team members to provide 100% uptime of VTS equipment and conference room capabilities. \nCritical Thinking and Problem Solving: Ability to analyze/troubleshoot connectivity issues and provide timely resolutions. \nRequired Clearance:\nUS Citizenship.\nActive top secret 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