{"id":1948233,"url":"https://alion.io/job/saic-vip-executive-support-team-lead","title":"VIP Executive Support Team Lead","company":{"id":58788,"name":"SAIC","domain":"saic.com","url":"https://alion.io/company/saic","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":82,"open_postings":60,"ghost_share":0,"stale_share":0.917,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Washington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":80000,"max_usd":194000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2726},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"ServiceNow","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-01T14:12:33Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-22T03:47:17Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"VIP Executive Support Team Lead\nResponsibilities:\nCoordinate and lead a 4 man Executive/VIP Support Team day-to-day operations, including managing team scheduling, workload distribution, ticket queue health, escalations, and SLA performance.\nDeliver \"white-glove\" technical support to executive-level customers under minimal to no supervision, interacting with network services, software systems engineering, security, and asset management to restore service, resolve complex issues, and identify core problems.\nInteract daily with executive-level customers, supervisors, and peer groups to manage workflow in a timely and professional manner. Provide executive-level communications during incidents and service disruptions.\nSupport Executive/VIP Communication/Information Systems and networks, including remote communications equipment, mobile (iPhone, iPad, Android) and deployable network communication systems, strategic and tactical multi-channel satellite communication systems (BGAN terminals), secure telephone equipment, laptops, desktops, and computer peripherals.\nConfigure and support enterprise collaboration and VTC technologies, including Microsoft Teams Rooms, Zoom, Webex, Teams Phone, VoIP services, and executive boardroom technology.\nResponsible for documenting, upgrading, and replacing hardware, software applications of VIP associated users/devices.\nInstall, troubleshoot, repair, operate, and maintain VIP associated equipment, laptops, workstations, thin clients, dell tablets, printers, scanners, and any other equipment within the scope of this task.\nDeploy mobile devices to Executive/VIP staff, manage business applications, user provisioning, access management, and device configuration.\nDrive continuous service improvement through ITIL-based processes, operational reporting, knowledge management, and trend analysis.\n Required Qualifications:\nBachelor’s degree and 5 years of experience, or 7 years of specialized experience with no degree required. Must include at least 2 years leading a technical support team in a high-touch customer environment.\nExceptional executive-level customer service and communication skills, with the ability to perform root cause analysis and drive issue resolution under pressure.\nExtensive experience with troubleshooting Windows 11, Active Directory, Azure Active Directory, Microsoft Office 365 suite, Mobile Device Management (Intune/Azure), SCCM, and laptop computer hardware.\nDell Certification (self-guided certification provided through FERC Dell TechDirect).\nHDI-DAST certification (within 3 months after hire).\nFlexibility to work for after-hour 24/7 support rotation, executive event support, and on-call escalations.\nDesired Qualifications:\nSelf-motivated, creative, capable of working as team or as individual SME for executive-level communications support, strong leadership capabilities, organized and able to manage individual and team schedules.\nThorough knowledge of peripherals (printers, monitors), hardware/software in an enterprise environment.\nExperience with ITSM platforms (ServiceNow, Ticketing System) and analyzing ticket trends to develop KPI dashboards and workflow improvements.\nLAN/WAN troubleshooting, thorough understanding of TCP/IP based networking, DNS, DHCP, VPN/remote access, and encryption devices.\nDesired certifications: MCSE, CCNA, CompTIA A+, Network+, ITIL v4.\nMust be competent to work as part of a team on all phases of customer support to include physical activities such as moving printers, workstations, scanners and other items.\nAbility to obtain and maintain a Public Trust clearance (U.S. Citizenship required).","description_format":"text","description_chars":3630,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":2,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":true,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Government","Systems Integrators","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-10-06T08:16:08Z"}],"visa":[],"liveness":{"score":27,"band":"fade","label":"Fading","p_open":1,"p_active":0.499,"p_room":0.55,"age_days":20,"expected_fill_days":16,"reasons":["conf:2","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/saic-vip-executive-support-team-lead","json_url":"https://alion.io/job/saic-vip-executive-support-team-lead.json","meta":{"generated_at":"2026-10-22T07:01:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2339,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58788},"rest":"https://alion.io/mcp/rest/get_company?id=58788"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsaic-vip-executive-support-team-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsaic-vip-executive-support-team-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsaic-vip-executive-support-team-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/saic-vip-executive-support-team-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsaic-vip-executive-support-team-lead"}]}