{"id":1948165,"url":"https://alion.io/job/saic-virtual-desktop-infrastructure-vdi-support-specialist","title":"Virtual Desktop Infrastructure (VDI) Support Specialist","company":{"id":58788,"name":"SAIC","domain":"saic.com","url":"https://alion.io/company/saic","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":83,"open_postings":59,"ghost_share":0,"stale_share":0.898,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Arlington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":71000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1280},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Teams","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false},{"name":"Active Directory","optional":true},{"name":"DHCP","optional":true},{"name":"DNS","optional":true},{"name":"ITIL","optional":true},{"name":"VMWare","optional":true}],"status":"live","first_seen_at":"2026-09-29T18:22:29Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-27T04:26:53Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"Team SAIC is currently seeking a motivated and experienced Virtual Desktop Infrastructure (VDI) Support Specialist to join our team at the Pentagon in Arlington, VA. You will provide on-site technical support for a Department of Defense customer’s VDI environment. The environment includes Citrix Virtual Desktops and Apps and Omnissa Horizon 8. This individual will support end users, troubleshoot VDI-related issues, manage tickets through ServiceNow, and work with infrastructure and engineering teams to maintain reliable virtual desktop services.\nResponsibilities:\nProvide day-to-day technical support for Citrix Virtual Desktops and Apps and/or Omnissa Horizon 8.\nTroubleshoot VDI access, virtual desktop sessions, published applications, user profiles, performance, connectivity, authentication, and peripheral-device issues.\nSupport end users with Windows 11 operating system issues, Microsoft 365 applications, and Microsoft Teams.\nReceive, document, prioritize, update, and close incident and service-request tickets using ServiceNow.\nMaintain clear and complete ServiceNow ticket notes, including troubleshooting performed, customer communications, escalation details, workarounds, and final resolution.\nEscalate complex technical issues to appropriate infrastructure, engineering, cybersecurity, or customer teams and coordinate through resolution.\nSupport user access, account-related troubleshooting, and routine operational support activities.\nDocument recurring issues, known errors, troubleshooting procedures, and knowledge-base content.\nWork professionally with customer personnel, service desk staff, system administrators, and engineering teams in a mission-focused environment.\n Required Qualifications:\n2-5 years of relevant experience supporting enterprise IT, virtual desktop infrastructure, desktop support, systems administration, or service desk operations.\nExperience supporting Citrix Virtual Desktops and Apps or Omnissa Horizon 8.\nExperience troubleshooting Windows 11 in an enterprise environment.\nExperience supporting Microsoft 365, including Microsoft Teams.\nStrong troubleshooting, customer-service, written-communication, and technical-documentation skills.\nAbility to work on site five days per week during day-shift hours.\nEducation: Bachelor’s degree in Information Technology, Computer Science, Information Assurance, Cybersecurity, or related technical field. \nThis position requires an active DOD TS/SCI clearance. \nPossess DoD 8570.01-M/DoD 8140 Certification IAW established mandate prior to start of work - IAT Level II required (CCNA Security, CySA+, GICSP, GSEC, Security+ CE, SSCP); IAT Level III is desirable (CASP+ CE, CCNP Security, CISA, CISSP (or Associate), GCED, GCIH).Applicants not meeting this requirement will not be considered.\nExperience supporting both Citrix Virtual Desktops and Apps and Omnissa Horizon 8 in a production environment.\nExperience supporting or administering VMware vSphere.\nFamiliarity with Active Directory, Group Policy, DNS, DHCP, remote-access technologies, and enterprise endpoint-management tools.\nExperience working in a Department of Defense or other regulated enterprise IT environment.\nRelevant Citrix, Omnissa/VMware, Microsoft, ITIL, or other CompTIA certifications.\nDesired Qualifications:\nExperience supporting both Citrix Virtual Desktops and Apps and Omnissa Horizon 8 in a production environment.\nExperience supporting or administering VMware vSphere.\nFamiliarity with Active Directory, Group Policy, DNS, DHCP, remote-access technologies, and enterprise endpoint-management tools.\nExperience working in a Department of Defense or other regulated enterprise IT environment.\nRelevant Citrix, Omnissa/VMware, Microsoft, ITIL, or other CompTIA certifications.","description_format":"text","description_chars":3755,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":true,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Government","Systems Integrators","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-10-06T08:16:08Z"}],"visa":[],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.414,"p_room":0.36,"age_days":27,"expected_fill_days":18,"reasons":["conf:1","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/saic-virtual-desktop-infrastructure-vdi-support-specialist","json_url":"https://alion.io/job/saic-virtual-desktop-infrastructure-vdi-support-specialist.json","meta":{"generated_at":"2026-10-27T07:40:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8262,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58788},"rest":"https://alion.io/mcp/rest/get_company?id=58788"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsaic-virtual-desktop-infrastructure-vdi-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsaic-virtual-desktop-infrastructure-vdi-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsaic-virtual-desktop-infrastructure-vdi-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/saic-virtual-desktop-infrastructure-vdi-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsaic-virtual-desktop-infrastructure-vdi-support-specialist"}]}