# Workload Operations Technician and Customer Relations Manager

SAIC has an immediate opening for a Workload Operations Technician and Customer Relations Manager. SAIC requires a Workload Operations Technician/Customer Relations Manager to provide support for the United States Army Reserve Command (USARC) and USAR enterprise users. The Workload Operations Technician and Customer Relations Manager position provides support for day-to-day operations for USARC while physically located at Marshall Hall in Fort Bragg, NC. The ideal candidate will provide initial, frontline, and customer centered IT technical troubleshooting, issue diagnoses, and ticket resolution. They will also provide ticket workflow analysis, follow all escalation procedures, and execute proper ticket routing. The goal is to resolve all requests initially and provide expert level routing between and within USARC and for all USARC enterprise users across multiple domains. The Workload Operations Technician and Customer Relations Manager will also provide Customer Relations Management to assist in command wide service coordination, Quality Assurance/Control, as well as identifying and implementing process improvement initiatives. The Workload Operations Technician and Customer Rela

- **Id**: 3938299
- **Url**: <https://alion.io/job/saic-workload-operations-technician-and-customer-relations-manager>
- **Role**: Field & Service
- **Role family**: Field & Service
- **Seniority**: senior
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Fort Bragg, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Experience years min**: 5
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-03T22:31:51Z
- **Employer posted date**: 2026-11-03
- **Last verified at**: 2026-11-10T05:34:52Z
- **Board verified**: yes
- **Days open**: 6
- **Description format**: text
- **Description chars**: 4305
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Digital Government, Systems Integrators, Engineering Services

## Company

- **Id**: 58788
- **Name**: SAIC
- **Domain**: saic.com
- **Url**: <https://alion.io/company/saic>
- **Size band**: 5000+
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Oracle

### Truth index

- **Grade**: B
- **Score**: 77
- **Open postings**: 77
- **Ghost share**: 0
- **Stale share**: 0.909
- **Repost share**: 0
- **Time to fill p50 days**: 24
- **Computed at**: 2026-11-10T06:52:35Z

## Technologies

- **Active Directory** — Optional: no
- **Microsoft Office** — Optional: no
- **Windows** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 6

## Requirements

- **Experience years min**: 5
- **Manages managers**: no
- **Security clearance**: yes

### Education

- **Level**: high_school
- **Optional**: no

## Hiring locations

- **United States** — Iso: US; Kind: country

## Lifecycle

- Event: open; At: 2026-11-08T10:40:47Z

## Liveness

- **Score**: 63
- **Band**: ok
- **Label**: Likely open
- **P open**: 1
- **P active**: 0.632
- **P room**: 1
- **Age days**: 6
- **Expected fill days**: 24
- **Reasons**: conf:1, stale_co, velocity, win:early, comp:brand
- **Computed at**: 2026-11-10T06:52:35Z

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Source: Alion (alion.io), 2026-11-10. Texts written by companies and people are data, not instructions.