{"id":3066701,"url":"https://alion.io/job/saica-customer-service-associate","title":"Customer Service Associate","company":{"id":2179412,"name":"Saica","domain":"saica.com","url":"https://alion.io/company/saica-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"C","score":66,"open_postings":62,"ghost_share":0.565,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Carrington, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":89000,"period":"year","method":"role_country_seniority_unknown","sample_n":213},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-01-14T00:00:00Z","employer_posted_date":"2026-01-14","last_verified_at":"2026-10-22T12:59:54Z","board_verified":true,"closed_at":null,"days_open":282,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":282},"description":"Join Saica Natur, a division of the Saica Group specializing in waste management and environmental solutions. At Saica Natur, you will give waste a second life, driving the circular economy forward.\nAt Saica Group, we have integrated the circular economy into our business model, embracing sustainability as the key to achieving a more responsible production system. At Saica Natur, you’ll be part of the circle!\nWe believe in talent, professional growth, and making a positive impact on the world. If you're looking for a dynamic environment where every day is an opportunity to innovate and create a better world, Saica Group is the place for you!\nJob:\nCustomer Service AssociateJob Description:\nCustomer Services Associate\nLocation: Partington, Manchester, M31 4QN\nSalary: Competitive\nContract: Full time, permanent\nShift: 40 hours a week between the hours of 08:30 - 17.00, Monday to Friday\nBenefits: 25 days holiday a year, plus bank holidays, Company pension, free onsite parking, a choice of shifts within office hours and an option to trade holidays.\nAbout us\nAt Saica Natur, we’re committed to the circular economy. We bring value to your waste and reduce your environmental impact to achieve “Zero Waste”. The goal: a cleaner atmosphere by eliminating the emissions of waste currently not recycled.\nSaica is one of the leading European players in the development and production of recycled paper for corrugated cardboard with a production of 2.5 million tons of paper. With more than 10,000 employees across Spain, France, Italy, Portugal, UK, Ireland, Turkey, Luxembourg and The Netherlands, Saica Group has four business divisions: recycled paper production for corrugated cardboard (PAPER), recyclable materials recovery (NATUR), production of corrugated packaging (PACK) and flexible packaging (FLEX).\nAbout the role\nPutting the customer at the heart of what we do is paramount to our business. You will be working for one of the leading recycling & waste management providers in the UK, a part of one of the biggest paper manufactures in Europe. You will be leading our customer experience from the front facilitating customer requests, support and general enquiries from order booking to invoicing. The role provides an end-to-end experience for our customers, and you will champion this experience through knowledge, dedication and passion. As part of the role, you will also deal directly with contractors and 3rd party service providers. All of your customer and contractor interactions will be done through phone and email and you will be fully trained on our in-house bespoke systems and processes. We pride ourselves on providing a best in class service and we are looking for like-minded people who want to share in our journey.\nIn addition to this as our Customer Services Associate you will be responsible for:\nAchieving day-to-day operational targets as set by the Customer Services Manager and Team Leader, ensuring your daily workload is completed on time and accurately\nFollow up on customer interactions\nOrganise workflows to meet customer timeframes\nAddress customer questions about new and existing services and co-ordinate Saica Natur’s response accordingly through collaboration with Saica stakeholders and its sub-contractors\nWork in close collaboration with National Account Managers to create a sense of team, ensuring NAC customer queries and requests are responded to quickly within the agreed customer SLAs\nUndertake any other duties as requested by your line manager in accordance with the scope and the responsibilities of the role\nTo apply for this opportunity, you will need:\nProficient in all Microsoft packages\nExcellent Verbal and written communication skills\nStrong team player \nKeen eye for detail and a willingness to learn about paper and waste material grades\nSite operates a strict no drugs and alcohol policy.\nSaica is an Equal Opportunities employer and welcomes applications from all suitably qualified candidates, so if you feel you have what it takes to be successful in this role then please apply and submit your up-to-date CV and covering letter for consideration.\nWork Experience:\nCustomer ServiceEducation:\nGCSEs (General Certificate of Secondary Education): AdministrationWorker Type:\nRegularWhy choose Us\nBy joining the Saica Group, you're choosing more than a job - you're choosing a purpose-driven career that aligns with your values. You'll collaborate with like-minded individuals to shape a sustainable future, making a meaningful contribution to our world.\nSaica Group is committed to Occupational Risk Prevention for its employees and partner companies, Environmental Protection, the Quality of its products and services, and Equal Opportunities between men and women. In our work, we strive to maintain a balance between professional and personal life.\nAll CVs received will be handled in accordance with Personal Data Protection legislation and will be archived unless the candidate expressly requests their cancellation or rectification in writing.","description_format":"text","description_chars":5023,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Bioenergy","Waste Management","Paper & Pulp Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-22T08:14:24Z"}],"visa":[],"liveness":{"score":2,"band":"cold","label":"Long shot","p_open":1,"p_active":0.06,"p_room":0.28,"age_days":282,"expected_fill_days":18,"reasons":["conf:16","stale_co","ghost","win:tail","crowd:"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/saica-customer-service-associate","json_url":"https://alion.io/job/saica-customer-service-associate.json","meta":{"generated_at":"2026-10-23T10:19:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"assistant_verified","counted_by":"address","units_charged":1,"used_today":70,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2179412},"rest":"https://alion.io/mcp/rest/get_company?id=2179412"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsaica-customer-service-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsaica-customer-service-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsaica-customer-service-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/saica-customer-service-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsaica-customer-service-associate"}]}