{"id":3066659,"url":"https://alion.io/job/saica-customer-service-manager","title":"Customer Service Manager","company":{"id":2179412,"name":"Saica","domain":"saica.com","url":"https://alion.io/company/saica-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"C","score":67,"open_postings":65,"ghost_share":0.554,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Zaragoza, Spain"],"countries":["ES"],"hiring_countries":["ES"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":61000,"period":"year","method":"role_seniority_country_cell","sample_n":14},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":false}],"status":"live","first_seen_at":"2026-09-17T00:00:00Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-10-30T08:32:26Z","board_verified":true,"closed_at":null,"days_open":43,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":42},"description":"Únete a Saica Paper, división del Grupo Saica, donde la innovación y la tecnología de vanguardia nos permiten fabricar papeles 100% reciclados y reciclables.\nEn el Grupo Saica, hemos integrado la economía circular en nuestro modelo de negocio, apostando por la sostenibilidad como motor para alcanzar un modelo de producción más responsable. En Saica Paper, ¡serás parte del círculo! Para ello, creemos en el talento, el crecimiento profesional y el impacto positivo en el mundo. Si buscas un entorno dinámico donde cada día es una oportunidad para innovar y crear un mundo mejor ¡El Grupo Saica es tu sitio!\nPuesto:\nCustomer Service ManagerDescripción del puesto:\nTASKS/DUTIES/RESPONSIBILITIES:\nLead the regional Customer Service team, driving priorities, performance and people development.\n\nEnsure SLA, efficiency and customer satisfaction targets aligned with business priorities.\n\nServe as the main contact for Commercial teams and customers, ensuring effective communication and issue resolution.\n\nOversee customer portfolio management, including orders, deliveries, stock monitoring and replenishment.\n\nFoster cross-functional collaboration with Supply Planning, Logistics and Commercial teams.\n\nAlign customer requirements with production constraints, stock availability and delivery performance.\n\nMonitor customer stock, forecasts and VMI processes, ensuring timely adjustments and safety stock updates.\n\nLead service improvement projects, including VMI, SLA compliance, service optimisation and efficiency initiatives.\n\nDrive analyses and action plans on service issues, stock deviations, complaints, transport constraints and planning improvements.\n\nEnsure master data quality and system maintenance for the assigned region.\n\nTrack and report operational KPIs, leading corrective actions when needed.\n\nACADEMIC QUALIFICATION/ OTHER TRAINNING:\nMandatory: University Degree in Supply Chain, Logistics, Engineering, Business Administration, Economics or equivalent.\nEXPERIENCE:\nMandatory: 5-8 years of experience in Customer Service, Supply Chain, Logistics or a similar position within an industrial/manufacturing environment.\nLANGUAGE SKILLS:\nMandatory: High written and spoken Spanish and English (C1)\nAs part of this recruitment process, please be informed that the initial assessment of applications will be carried out in collaboration with Ayanet, a specialized recruitment and talent acquisition firm.\nBy submitting your application for this position, you expressly consent to the processing of your personal data and to the sharing of your CV with Ayanet solely for the purpose of managing your participation in the recruitment process.\nAyanet will act as a collaborating entity and will ensure full compliance with the applicable data protection regulations, including Regulation (EU) 2016/679 (General Data Protection Regulation - GDPR) and Spanish Organic Law 3/2018 on Personal Data Protection and Guarantee of Digital Rights.\nExperiencia laboral:\nCustomer ServiceEstudios:\nBachelor's Degree: Business Administration/Management (obligatorio)Tipo de empleado:\nRegular¿Por qué elegirnos?\nAl unirte al Grupo Saica, eliges más que un trabajo: eliges una carrera con propósito que se alinea con tus valores. Colaborarás con personas comprometidas para construir un futuro sostenible, haciendo una contribución significativa a nuestro mundo.\nEl Grupo Saica está comprometido con la Prevención de Riesgos Laborales de sus trabajadores y empresas colaboradoras, el Medio Ambiente, la Calidad de sus productos y servicios y la Igualdad de Oportunidades entre hombres y mujeres. En nuestro trabajo buscamos el equilibrio entre la vida profesional y personal.\nTodos los CVs recibidos serán tratados de acuerdo a la legislación de Protección de Datos de Carácter Personal y serán archivados salvo que el candidato manifieste por escrito su derecho de cancelación o rectificación.","description_format":"text","description_chars":3888,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Spain","iso":"ES","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Bioenergy","Waste Management","Paper & Pulp Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-22T08:14:24Z"}],"visa":[],"liveness":{"score":25,"band":"fade","label":"Fading","p_open":1,"p_active":0.459,"p_room":0.55,"age_days":43,"expected_fill_days":29,"reasons":["conf:9","stale_co","win:tail"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/saica-customer-service-manager","json_url":"https://alion.io/job/saica-customer-service-manager.json","meta":{"generated_at":"2026-10-30T20:25:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10369,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2179412},"rest":"https://alion.io/mcp/rest/get_company?id=2179412"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsaica-customer-service-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsaica-customer-service-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsaica-customer-service-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/saica-customer-service-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsaica-customer-service-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3066659}},{"tool":"search_jobs","arguments":{"company":"saica.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3066659},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}