{"id":345165,"url":"https://alion.io/job/sailpoint-engagement-manager","title":"Engagement Manager","company":{"id":4926,"name":"SailPoint","domain":"sailpoint.com","url":"https://alion.io/company/sailpoint","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":19,"ghost_share":0,"stale_share":0.737,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-05T05:45:15Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New Zealand"],"countries":["NZ"],"hiring_countries":["NZ"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":72000,"max_usd":168000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1358},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-28T00:00:00Z","employer_posted_date":"2026-08-28","last_verified_at":"2026-10-05T23:10:50Z","board_verified":true,"closed_at":null,"days_open":39,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":39},"description":"Why SailPoint?\nLove what you do. And love where you do it. Smart people, fun culture, innovative work, beautiful offices - oh, and everyone’s really nice. That’s what people say about SailPoint. We’re known as the company where everyone wants to work, and we have the awards to prove it. If you’re passionate about outsmarting cybercriminals and working at a company where you can truly have an impact, and we want you to join our team.\nSailPoint empowers the largest, most complex organizations by putting identity at the Centre of Security and IT. Our 2,000+ customers include global financial institutions, government entities, and pharmaceutical organizations and more.\nWho You Are:\nYou are a self-directed, highly motivated, and experienced professional that thrives while overseeing multiple projects and prospective client opportunities. It is easy for you to build and maintain professional working relationships, and you are comfortable interacting with people at all levels within an organization. You possess strong leadership, communication, organizational, and problem-solving skills and can balance both team and individual workloads. You are an exceptional multitasker, with the ability to meet and manage moving deadlines, gauge risks, and creatively resolve unexpected issues that arise. By leveraging your experience, you can identify growth areas, evaluate existing best practices, and present solutions to everyday problems.\nWhat You’ll Do:\nAs an Engagement Manager (EM) on SailPoint’s Professional Services team, you will support each customer’s journey by managing tactical project management duties and sales efforts required to deliver SailPoint solutions. You will combine your professional experience with our world-class product and process training to gain a deep understanding of SailPoint’s SaaS and/or Software delivery models.\nWithin the first two months, you will begin to understand your responsibilities by working with tenured managers to shadow projects and begin taking accountability for the client experience on projects you are assigned to.\n\nAt the end of the first six months, you will begin to take ownership and be responsible for engagement scoping, client communication, internal team coordination, and escalation support.\n\nAt the end of your first year, you will be able to manage the full scope of customer engagements, set appropriate expectations, and be a trusted advisor to your peers. You will also be a engagement leader to your team members, helping them set and achieve their goals.\n\nResponsibilities:\nEnsure that services are provided, implemented correctly, and billed in a timely and accurate manner\n\nPartner cross-functionally during the sales process, own the services portions of deals, including presentations, RFP responses, and proposal/SOW generation\n\nInteract with sales reps and sales leadership during the pre-sales and post-sales (delivery) phases\n\nServe as a point of contact for clients on issues and escalations\n\nManage the financials of multiple projects, with a focus on profitability and productivity to ensure client satisfaction\n\nWork with the Resourcing Management Office (RMO) to strategically align and staff crew members according to project’s requirements\n\nPerform end-to-end project management for customer engagements\n\nCreate and maintain comprehensive project documentation (scope, status, schedule, budget, forecast risks, issues) in appropriate repositories\n\nProvide strategic updates on client performance to SailPoint Senior Management. Provide regular status updates to account teams and Sales Managers.\n\nWork closely with Customer Success Managers to establish and maintain customer success throughout the entirety of a customer implementation\n\nIdentify new opportunities for expanding SailPoint product and services usage to maximize client success and SailPoint revenue growth\n\nAssist direct reports in career development by providing regular feedback, coaching and guidance on personal development\n\nRequirements:\n5-7+ years of professional experience within an enterprise software vendor, systems integrator, or consulting firm, including 3+ years in a customer-facing Engagement Manager or Project Manager\n\nExceptional mentorship and leadership skills with a passion for continuous improvement\n\nExperience with project management duties (project planning, budget, scope, schedule, stakeholder, and risk management).\n\nExperience managing multiple projects\n\nPrevious experience working with a SaaS product is a plus\n\nExcellent communication skills and extensive experience working with clients and partners\n\nStrong organizational and multi-tasking abilities\n\nExperience working with Sales to scope services projects for enterprise software\n\nTravel: Willingness and ability to travel up to 15%\nLocation: Auckland or Wellington\nEducation:\nBachelor’s degree or equivalent work experience.\nSailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law. \nAlternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact  or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations. NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.\nSailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law.\nAlternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact  or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations. NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.","description_format":"text","description_chars":6469,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"New Zealand","iso":"NZ","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","Professional Services"],"lifecycle":[{"event":"open","at":"2026-09-05T18:27:12Z"}],"visa":[],"liveness":{"score":25,"band":"fade","label":"Fading","p_open":1,"p_active":0.456,"p_room":0.55,"age_days":38,"expected_fill_days":27,"reasons":["conf:1","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-05T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/sailpoint-engagement-manager","json_url":"https://alion.io/job/sailpoint-engagement-manager.json","meta":{"generated_at":"2026-10-06T01:58:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2938,"day_limit":5000,"remaining_today":2062,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4926},"rest":"https://alion.io/mcp/rest/get_company?id=4926"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsailpoint-engagement-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsailpoint-engagement-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsailpoint-engagement-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sailpoint-engagement-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsailpoint-engagement-manager"}]}