{"id":758303,"url":"https://alion.io/job/sainapse-enterprise-customer-success-manager","title":"Enterprise Customer Success Manager","company":{"id":691669,"name":"Sainapse","domain":"sainapse.ai","url":"https://alion.io/company/sainapse","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":70000,"max":100000,"currency":"USD","period":"year","gross":null,"usd_annual":100000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-10T16:47:10Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-09-25T19:17:07Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Enterprise Customer Success Manager\nSan Francisco on-site preferred; remote is acceptable · Full-time\nBase salary: $70,000-$100,000 USD annually. Equity: 0.05-0.1%. Includes performance-based commission designed to strongly reward results. Visa sponsorship is not available.\nBuild lasting customer value\nEnterprise AI creates value when it becomes part of everyday operations. Launch is only the beginning. You will own adoption, value realization, relationship health, renewal readiness, and expansion after go-live, combining commercial accountability with technical fluency.\nWhat you will own\nBuild success plans around measurable operational outcomes and maintain strong executive and working relationships.\n\nDrive adoption, lead evidence-based business reviews, and make customer value visible.\n\nIdentify renewal risks early and coordinate recovery with Forward Deployment, Product, Engineering, and the founders.\n\nFind expansion opportunities grounded in customer needs and demonstrated value.\n\nTurn successful approaches into reusable account playbooks and customer feedback into product improvements.\n\nWhat you bring\nEnterprise customer success, technical account management, or consulting experience with evidence of improved adoption, retention, or expansion.\n\nTechnical fluency with APIs, integrations, and enterprise workflows.\n\nClear executive communication, commercial judgment, and consistent follow-through.\n\nThe ability to build the first useful process while staying close to customers.\n\nWhat success looks like\nCustomers can explain the value they receive. Risks are visible early, renewals are earned, and expansion follows from useful outcomes. You will partner with Forward Deployment on implementation and the founders on commercial negotiations.\nAbout Sainapse\nSainapse builds agent-first software for customer operations, helping teams resolve work across the systems they already use. Our production work spans customer support and document and order workflows, with configurable autonomy and human review. We are also building account intelligence that connects customer signals.\nWe are a small team with broad ownership. We value first-principles thinking, direct communication, thoughtful use of AI, and evidence of customer impact. You will work closely with the founders and our product, engineering, and delivery teams.","description_format":"text","description_chars":2351,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"San Francisco","iso":null,"kind":"city"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Conversational AI","Document AI"],"lifecycle":[{"event":"open","at":"2026-09-11T17:41:45Z"}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.696,"p_room":0.9,"age_days":14,"expected_fill_days":24,"reasons":["conf:2","win:mid"],"computed_at":"2026-09-25T05:45:01Z"},"pay":{"stated_usd_annual":100000,"is_top_pay":true},"html_url":"https://alion.io/job/sainapse-enterprise-customer-success-manager","json_url":"https://alion.io/job/sainapse-enterprise-customer-success-manager.json","meta":{"generated_at":"2026-09-26T01:02:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1006,"day_limit":5000,"remaining_today":3994,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}