{"id":3115361,"url":"https://alion.io/job/sainsburys-customer-experience-manager-7","title":"Customer Experience Manager","company":{"id":2631165,"name":"Sainsbury's","domain":"sainsburys.jobs","url":"https://alion.io/company/sainsburys-jobs","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bolton, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":89000,"period":"year","method":"role_country_seniority_unknown","sample_n":213},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-07T13:08:21Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-24T15:33:30Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"What you’ll be doing:\nTaking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments\nManaging the front-end checkout operation, ensuring all our customers are served in line with our expectations\nManaging operations in our petrol station (If your shop has one)\nPeople management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate. \nAt times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer.\nWhat makes a great customer experience manager:\nPrevious line management responsibilities in a fast-paced, operational environment.\nSomeone who is truly obsessed with customers and service, and coaches a team to do the same.\nDelivers KPI's or other performance indicators.\nCan manage disciplinaries, performance issues or other similar employee relations issues.\nLeads operations and comfortable doing this alone in the absence of more senior management.\nEssential Criteria:\nA track record of delivering exceptional customer experiences, with evidence of coaching others to consistently raise the bar.\nExperience leading teams in a dynamic, customer-facing environment - you’ve inspired others, driven high performance, and created a culture where colleagues thrive.\nLeadership experience in a high-volume, fast-paced operational setting - whether in retail, food service, or hospitality - where you’ve overseen daily operations, solved business problems, and kept teams focused on what matters most: delivering for customers.\nProven success in delivering against a wide range of KPIs - from sales and stock availability to customer satisfaction and colleague engagement, you’ve made a measurable difference.\nExperience managing complex people matters, including performance, absence, and formal employee relations cases, with confidence and fairness.\n Leading in our stores:\nOur management teams don’t just run stores - they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they’re hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.\n Working for us has great rewards\nSalary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:\nDiscount card - 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday.\nAn annual bonus scheme based on our, and your, performance. \nFree food and hot drinks provided for Colleagues in all our stores. \nGenerous holiday entitlement, maternity and paternity leave.\nPension - we’ll match 4-7.5% of your pension contributions.\nSainsbury’s share scheme - build up an investment at discounted rates.\nWellbeing support - access to emotional support, counselling, legal and financial advice.\nColleague networks - link with like-minded people to help fulfil your potential.\nOur Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.\nSpecial offers on gym memberships, restaurants, holidays, retail vouchers and more.\nAn inclusive place to work and shop:\nWe are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.\nTo support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.\nShould you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.","description_format":"text","description_chars":4892,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Gym membership"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Logistics"],"lifecycle":[{"event":"open","at":"2026-10-22T21:54:21Z"}],"visa":[],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.821,"p_room":0.75,"age_days":16,"expected_fill_days":19,"reasons":["conf:0","wave","velocity","win:late","comp:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/sainsburys-customer-experience-manager-7","json_url":"https://alion.io/job/sainsburys-customer-experience-manager-7.json","meta":{"generated_at":"2026-10-24T16:16:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23466,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2631165},"rest":"https://alion.io/mcp/rest/get_company?id=2631165"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsainsburys-customer-experience-manager-7"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsainsburys-customer-experience-manager-7"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsainsburys-customer-experience-manager-7"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sainsburys-customer-experience-manager-7\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsainsburys-customer-experience-manager-7"}]}