{"id":2949708,"url":"https://alion.io/job/saint-viator-high-school-it-support-technician","title":"IT Support Technician","company":{"id":2445602,"name":"Saint Viator High School","domain":"saintviator.com","url":"https://alion.io/company/saintviator","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycom","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Arlington Heights, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":124000,"period":"year","method":"role_country_seniority_unknown","sample_n":2068},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ESET","optional":false},{"name":"Google Workspace","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-20T19:37:24Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-25T00:54:11Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Job Title: IT Support Technician\nDepartment: Saint Viator Technology Department\nReports to: Director of Technology\nJob Purpose:\nSaint Viator High School is seeking a skilled and dedicated IT Support Technician to join our team. As an IT Support Technician, you will be responsible for providing technical assistance and support to students, faculty, and staff at our Catholic high school. This role plays a critical part in maintaining the school’s technological infrastructure, ensuring that devices, software, and systems run smoothly to support our educational environment.\nKey Responsibilities: [DI1]\n Administrative Duties:Provide on-site technical support to students, faculty, and staff, addressing issues with hardware, software, and networking.\nTroubleshoot and resolve technical problems with desktop computers, laptops, printers, interactive whiteboards, and other devices.\nMonitor and maintain the school’s network infrastructure, ensuring reliable and secure access to resources.\nAssist with the installation, configuration, and maintenance of computer systems, network equipment, and software applications.\nSet up and support classroom technology, including projectors, Interactive Boards, Laptops, and audio-visual equipment.\nProvide training and support for students and faculty on the use of educational technology tools and resources.\nEnsure that technology policies, including those for cybersecurity, are followed in the school environment.\nAssist in managing user accounts and permissions on various school systems (e.g., Google Workspace, Microsoft Office 365, Blackbaud, ESET, JAMF, Adobe, Zoho Web Helpdesk, Air Serve, Apple TV, Active Directory).\nDocument and maintain a log of support requests, resolutions, and follow-up actions.\nProvide technical support for online learning platforms and remote learning setup as necessary.(e.g., Turnitin, NoRedink, Bright Arrow, Blackbaud Education, Exam soft, College Board AP Exams).\n\nProfessional Development:\nSV IT is committed to supporting the continuous professional growth of our IT staff. We highly encourage all support staff to take full advantage of our Coursera certificate offerings, which provide opportunities to enhance your skills and knowledge in various IT domains.\n\n[\nQualifications\nQualifications/Experience:\nHigh school diploma or equivalent required; associate’s degree in Information Technology or related field preferred.\nProven experience in IT support, preferably in an educational environment.\nKnowledge of computer hardware, software, and operating systems (Windows, Server, macOS, and Chrome OS).\nStrong troubleshooting and problem-solving skills.\nSkills and Abilities:\nExcellent communication and interpersonal skills.\nAbility to work collaboratively in a diverse educational environment.\nStrong organizational and time management skills.\nAbility to explain technical concepts to non-technical users.\nFamiliarity with network infrastructure, including routers, switches, and firewalls.\nWorking Environment\nStudent and Teacher-Centric: The work culture often revolves around supporting the needs of students and educators, making the job fulfilling but also challenging. SV IT is expected to maintain a friendly, approachable demeanor while we interact with faculty, students, and administration.\nEvent Support: SV support is involved in setting up technology for school events like religious services, Mass, or other school-wide gatherings, helping with sound systems, video projection, or live-streaming events.\nOccasional After-Hours Work: Depending on the school’s schedule and tech demands, the IT support person might occasionally work after hours to perform maintenance, software updates, or support evening events\n Security and Maintenance: Ensuring the security of sensitive information (including student data) is a key part of the role, so regular system updates, patching, backup management, and antivirus/anti-malware software management are important tasks.\n Data Protection and Privacy: SV IT support needs to ensure that student information is protected in compliance with local laws (such as FERPA in the U.S.) and school policies.\nAbout Saint Viator High School:\nSaint Viator High School is a Catholic, college-preparatory community of learning called to provide religious formation and an academic program of excellence to young men and women. Guided by the Viatorian mission, all Saint Viator graduates are equipped to discern who God wants them to be, discover what the world needs, and transform the communities they encounter.","description_format":"text","description_chars":4544,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Secondary Education"],"lifecycle":[{"event":"open","at":"2026-10-20T19:37:24Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.847,"p_room":1,"age_days":4,"expected_fill_days":23,"reasons":["conf:4","win:early"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/saint-viator-high-school-it-support-technician","json_url":"https://alion.io/job/saint-viator-high-school-it-support-technician.json","meta":{"generated_at":"2026-10-25T19:03:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27111,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2445602},"rest":"https://alion.io/mcp/rest/get_company?id=2445602"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsaint-viator-high-school-it-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsaint-viator-high-school-it-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsaint-viator-high-school-it-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/saint-viator-high-school-it-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsaint-viator-high-school-it-support-technician"}]}