Digital Experience Coordinator

The Opportunity

Job classification: Information Officer I

Salary range: $64,994.80 - $67,822.30. Placement within the range is typically based upon a review of skills, experience, and internal equity.

Hours per week: 36.25

Paid leave: 3 weeks vacation per year

Deadline to apply: 4:00PM, October 20, 2026

As the Digital Experience Coordinator, you'll play a key role in managing and improving SAIT's website and digital platforms. You'll collaborate with partners across the institution to deliver accessible, user-focused digital experiences, using data, analytics, and audience insights to continuously enhance our online presence.

If you're passionate about creating seamless online experiences, enjoy collaborating with diverse teams, and want to make a meaningful impact on how people engage with SAIT, we'd love to hear from you.

How you'll contribute

Digital Projects and Cross-Functional Coordination

• Coordinate assigned digital projects and enhancements from requirements gathering through implementation and evaluation
• Work with Marketing and Communications, ITS, academic units, service areas, vendors and other partners to support successful delivery
• Document requirements, decisions, timelines, responsibilities, risks and dependencies
• Coordinate user acceptance testing, content readiness, quality assurance and implementation activities
• Support institutional digital, customer experience and learner journey initiatives as assigned

Digital experience and Website Operations

• Coordinate the day-to-day operation, maintenance and continuous improvement of SAIT.ca and assigned digital properties
• Review and respond to website requests, identifying requirements, dependencies, risks and appropriate next steps
• Coordinate the publishing, updating, restructuring and removal of digital content
• Monitor assigned digital experiences for accuracy, usability, consistency and alignment with established standards
• Support incident resolution and communicate with appropriate technical, content and business partners when issues arise
• Maintain documentation, request processes and operational procedures supporting digital experience work

Content Coordination and Governance

• Work with internal partners to plan, organize and deliver audience-focused digital content
• Advise content owners on web writing, information architecture, search engine optimization, accessibility and digital best practices
• Apply approved content, brand, accessibility, and user experience standards across assigned digital properties
• Coordinate content lifecycle activities and follow up with content owners to support accuracy and accountability

Analytics, Insights and Optimization

• Monitor website analytics, search behaviour, user feedback and other digital performance indicators
• Translate digital data into practical recommendations for content, navigation and experience improvements
• Support the definition and tracking of digital experience measures and key performance indicators
• Apply established accessibility, usability, brand and quality standards to digital content and experiences
• Identify pain points affecting users and coordinate or recommend appropriate corrective action
• Develop resources, training and guidance to support content contributors

What you bring

• Must have a diploma in digital communications, marketing, user experience, information architecture, communications, business, or a related field
• A Bachelor's degree in a related discipline would be considered an asset
• 3-5 years of related experience supporting websites, digital content, user experience, digital communications or online services in a complex organization is required

Skills

• Working in a content management system
• Coordinating website content and enhancement requests
• Applying web accessibility and usability practices
• Using web analytics and performance data
• Working with search optimization and content design principles
• Coordinating work across business, content, and technical teams
• Conducting quality assurance or user acceptance testing
• Supporting multiple partnerships and competing priorities