{"id":4326051,"url":"https://alion.io/job/saj-electric-solution-service-engineer","title":"Solution & Service Engineer","company":{"id":686563,"name":"SAJ Electric","domain":"saj-electric.com","url":"https://alion.io/company/saj-electric","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Join","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["BE"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T15:50:35Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-11-15T01:06:25Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"Key Responsibilities\nProvide pre-sales technical support to Sales Managers, distributors, installers, EPCs and key customers, including product selection, system configuration and technical solutions.\n\nDeliver after-sales technical support, troubleshooting installation, commissioning, communication, software and product-related issues.\n\nBuild and maintain strong technical relationships with key customers through regular meetings, visits and project support.\n\nSupport new product launches, technical training, webinars, workshops and customer events in the Benelux and French market.\n\nCollect and communicate customer requirements, market feedback and recurring technical issues to Product and R&D teams.\n\nSupport local product testing and validation, including firmware, software, compatibility and system integration testing.\n\nMaintain and localise technical documentation such as manuals, FAQs, troubleshooting guides and training materials.\n\nWork closely with Sales, Product, Service and R&D teams to ensure timely resolution of customer and product issues.\n\nRequirements\nBachelor's degree or above in Electrical Engineering, Electronics, Renewable Energy, Automation or a related technical field.\n\nRelevant experience in solar PV, inverter, battery energy storage or renewable energy systems is highly preferred.\n\nGood understanding of PV systems, inverters, batteries, electrical systems and system commissioning.\n\nPrevious experience in technical support, field service, application engineering or pre-sales engineering is preferred.\n\nStrong troubleshooting and problem-solving skills.\n\nComfortable communicating directly with installers, distributors, EPCs and professional customers.\n\nStrong customer-service mindset and ability to manage technical issues independently.\n\nGood communication and cross-functional collaboration skills.\n\nWillingness to travel within Benelux, France and occasionally within Europe.\n\nFluent French and good English skills are 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