Automation Analyst

Experience: 6-9 Years
Role: Automation Analyst

Key Skills:
•        Working knowledge of IT infrastructure, including Linux and Windows operating systems, networks, storage, and virtualisation.

•        Practical scripting experience in at least one language such as Python, PowerShell, or Shell scripting.

•        Hands-on exposure to one or more monitoring or observability tools such as BMC Helix, ITSM Helix Remedy, Prometheus, Grafana, ELK, Dynatrace, or Splunk.

•        Experience with dashboards, alert rules, event analysis, log analysis, integrations, and operational troubleshooting.

•         Understanding of cloud concepts, DevOps practices, CI/CD, APIs, version control, or AIOps concepts is advantageous.

Responsibilities:

Automation & Engineering

• Develop, enhance, test, and maintain automation scripts, workflows, dashboards, and operational utilities.

• Translate operational requirements into practical automation solutions that reduce manual intervention and improve consistency.

• Integrate scripts and workflows with monitoring, observability, ITSM, and related operational platforms where required.

Monitoring & Observability

• Implement, configure, and maintain enterprise monitoring and observability platforms covering infrastructure, applications, logs, and capacity.

• Create and enhance dashboards, alerts, thresholds, service views, reports, and basic anomaly detection configurations.

• Analyse alert patterns and implement tuning and noise-reduction improvements without compromising monitoring coverage.

• Support onboarding of systems and applications into monitoring platforms and validate data quality, coverage, and alert routing.

Operational Support & Analysis

• Monitor system health, performance, availability, and capacity indicators and investigate abnormal conditions.

• Perform technical troubleshooting for alerts, incidents, failed jobs, integrations, and monitoring gaps, escalating complex issues with clear evidence.

• Support incident, problem, and change activities, including impact analysis, implementation checks, validation, and post-change monitoring.

• Review monitoring, backup, logging, and related operational configurations to confirm that required controls are correctly implemented.

Requirements:

Competencies

• Strong analytical, troubleshooting, and problem-solving skills.

• Ability to work independently on defined deliverables and collaborate effectively across teams.

• Clear communication, stakeholder coordination, and technical documentation skills.

• Organised, detail-oriented, proactive, and able to manage multiple priorities.

• Ability to learn existing enterprise tools and processes quickly and deliver.

Education & Experience

• Bachelor's degree in Computer Science, Information Technology, Engineering, or an equivalent discipline.

• Typically 3 to 5 years of relevant experience in automation, enterprise monitoring, observability, IT operations, or a related technical role.

• Demonstrable hands-on experience in scripting, monitoring configuration, dashboard or alert development, and operational support.

Skills

Analytical Approach, Liaising with cross functional teams, Troubleshooting, Operational Requirements, Workflow, Helix (database), Automation Systems, Technical Skills, DevOps, Control & Automation Engineering, Itsm, Competency Management, PowerShell, Monitoring Concepts, Python, Dynatrace, Utilities, Grafana, Stakeholder Management, Testing