Patching Operations Process Specialist

Experience: 6-9 Years
Role: Patching Operations Process Specialist

Key Skills:
• OpenSystems and middleware administration / patching knowledge

• Acceleratedpatch operations, change, VRA and cross-team coordination

•SOP, RACI, control gates, evidence closure and 24x7 operational readiness

Responsibilities:

• Own the operating process and day-to-day coordination needed to run weekly accelerated patching and urgent 3-day cases end-to-end. This role is accountable for operating rhythm, readiness, cross-team hand-offs, escalation and evidence closure.

• Oversee / accountable for assigned accelerated patch cycles from scope confirmation through testing, deployment, live verification, reconciliation and closure

• Maintain cycle plans, RACI, action logs, decision deadlines, approvals, dependencies, risks and escalation status

• Coordinate readiness across GIS, HCL, Open Systems and Middleware teams, SBE, Network, application custodians, TCOE, Service Recovery and Change Management

• Track patch scope, CRQ readiness, approved VRAs, deferments, exclusions, failed patches, rollback actions and pending validation evidence

• Support rostered overnight, weekend and public-holiday patching activities, including bridge coordination and handover to accountable decision owners

• Define and maintain SOPs, control gates, cut-off times, escalation paths, duty coverage and exception routes for weekly and urgent patching lanes

• Coordinate process walkthroughs, readiness reviews, dress rehearsals and transition into BAU

• Compile case closure records and support SLA, KORI and KRCSA evidence preparation

• Identify recurring process or ownership gaps and raise requirements to the Tooling, Data & Automation role for implementation

Requirements:

Diploma or bachelor’s degree in Information Technology, Computer Science, Engineering or related discipline

• Minimum 5–8 years in infrastructure operations, patch management, change coordination, service delivery or technology process governance

• Hands-on knowledge of Open Systems administration covering Windows, Linux/Unix and server patching principles

• Working knowledge of middleware administration and patching, such as WebLogic, WebSphere, JBoss, Apache HTTPD/Tomcat or equivalent platforms

• Experience coordinating production changes across infrastructure, middleware and application teams

• Working knowledge of CRQ/change processes, VRA/exception handling, rollback and post-patch validation

• Comfortable supporting rostered overnight, weekend and public-holiday activities when patch windows require

• Strong documentation, stakeholder follow-up, issue triage and escalation discipline

• ITIL certification or equivalent service-management experience is preferred

Skills

Recommendations for Approval, Coordination, Planning Cycle, Verification, Patch Management, Reconciliation, Service Recovery, Readiness, Information Technology, Computer Science, BAU activities, Networking, Middleware Infrastructure, compliance evidence, Consensus Building, Deployment, Identify dependencies