Production Support Analyst

Experience: 3-9 Years
Role: Production Support Analyst

Key Skills:
Technically sound in AS400 platform & RPG/LE, CL/LE, COBOL400, SQL and Query400

Experienced with ALDON and IBM RDi change management tools

Experienced with BMC Control-M, Splunk and BMC Helix

Responsibilities:

• Perform root cause analysis on application defects and provide solution for remediation.
• Prioritize defects and plan for production release based on defect criticality
• Perform code development, support end-to-end testing in SIT, UAT and deployment to Production environments during green-zone.
• Proactively looking at areas of improvement to improve system resiliency and performance to scale to volumes
• Maintain production stability by ensuring deployments have completed the necessary risk and impact assessments.
• Communicate in a clear, concise, and timely manner to stakeholders with respect to application related issues or queries.
• Assist production level 2 support with incident investigations, root cause analysis and feasibility of recovery approach as and when required. This includes after office hours or weekend support on a need basis.
• Comply to established SDM guidelines, processes, and IT policies.
• Share production defect support learning outcomes with internal teams to improve quality and minimize future defects of application delivery
• Ensure application documentation is properly updated for each production release

Requirements:

Education:

·         Bachelors’ Degree in Computer Science or related field.

• 3 or more years’ of production support experience across multiple technologies / platform

Essential:

• Strong troubleshooting, analytical and problem-solving skills
• Strong written, oral communication skills and able to manage stakeholders / user / vendor
• Ability to easily adopt to any technology / environment
• Able to work independently with minimal supervision
• Preferably with knowledge in payments domain such as remittances (MT/MX/ISO20022 SWIFT message formats), cross-border payments and overseas local payments such as CNAPS, RENTAS, RTGS, Bahtnet, CITAD and BI-RTGS.
• Knowledge in ITIL areas of incident and problem management.

Skills

Control M, COBOL, Troubleshooting, Helix (database), Splunk, BMC, Software Defect Management, Root Cause Analysis, RPG, Scalable Systems, Stakeholder Engagement, AS400 system, Code Development, SQL, Production Deployment, Analytical and Problem-Solving Skills, Liaise With Stakeholders, Sit Testing, leading stakeholders, Itil Foundation